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How to connect LiveChat and Chargebee
Create a New Scenario to Connect LiveChat and Chargebee
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Chargebee will be your first step. To do this, click "Choose an app," find LiveChat or Chargebee, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Chargebee Node
Next, click the plus (+) icon on the LiveChat node, select Chargebee from the list of available apps, and choose the action you need from the list of nodes within Chargebee.
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Authenticate Chargebee
Now, click the Chargebee node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Chargebee settings. Authentication allows you to use Chargebee through Latenode.
Configure the LiveChat and Chargebee Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Chargebee Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring LiveChat, Chargebee, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Chargebee integration works as expected. Depending on your setup, data should flow between LiveChat and Chargebee (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Chargebee
Chargebee + Slack: When a new subscription is created in Chargebee, a congratulatory message is sent to a designated Slack channel to notify the sales team.
Chargebee + LiveChat + Google Sheets: When a subscription changes in Chargebee, the customer's contact details from LiveChat are fetched and logged into a Google Sheet for tracking customer interactions alongside subscription events.
LiveChat and Chargebee integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Chargebee
Use Chargebee in Latenode to automate subscription management tasks. Create workflows that trigger actions based on subscription events, like new sign-ups or failed payments. Sync Chargebee data with CRMs, accounting software, or internal databases. Process data with no-code tools or custom JavaScript. Scale billing processes with Latenode's efficient execution model.
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See how Latenode works
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FAQ LiveChat and Chargebee
How can I connect my LiveChat account to Chargebee using Latenode?
To connect your LiveChat account to Chargebee on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Chargebee accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Chargebee with LiveChat transcripts?
Yes, you can! Latenode’s flexible workflow editor allows parsing chat data and updating Chargebee records, improving customer insights and automating data entry.
What types of tasks can I perform by integrating LiveChat with Chargebee?
Integrating LiveChat with Chargebee allows you to perform various tasks, including:
- Automatically creating new Chargebee subscriptions from LiveChat conversations.
- Adding LiveChat transcripts to Chargebee customer records.
- Triggering LiveChat chats when a Chargebee subscription is created or updated.
- Sending personalized offers via LiveChat based on Chargebee subscription data.
- Updating customer details in Chargebee based on information gathered in LiveChat.
How can I trigger automated actions in LiveChat from Chargebee events?
Latenode enables real-time triggers. Create workflows to initiate LiveChat conversations based on Chargebee subscription changes, boosting engagement.
Are there any limitations to the LiveChat and Chargebee integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- Rate limits of the LiveChat and Chargebee APIs may affect performance at high volumes.
- Custom fields in LiveChat or Chargebee require manual mapping in Latenode.
