LiveChat and Clockify Integration

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Automatically track LiveChat support agent time in Clockify. Latenode's visual editor lets you customize triggers and actions, log only billable hours, and scale efficiently with affordable execution-based pricing.

Swap Apps

LiveChat

Clockify

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect LiveChat and Clockify

Create a New Scenario to Connect LiveChat and Clockify

In the workspace, click the โ€œCreate New Scenarioโ€ button.

Add the First Step

Add the first node โ€“ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Clockify will be your first step. To do this, click "Choose an app," find LiveChat or Clockify, and select the appropriate trigger to start the scenario.

Add the LiveChat Node

Select the LiveChat node from the app selection panel on the right.

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LiveChat

Configure the LiveChat

Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect LiveChat

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Run node once

Add the Clockify Node

Next, click the plus (+) icon on the LiveChat node, select Clockify from the list of available apps, and choose the action you need from the list of nodes within Clockify.

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Clockify

Authenticate Clockify

Now, click the Clockify node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Clockify settings. Authentication allows you to use Clockify through Latenode.

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Clockify

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Configure the LiveChat and Clockify Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the LiveChat and Clockify Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that donโ€™t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring LiveChat, Clockify, and any additional nodes, donโ€™t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking โ€œRun onceโ€ and triggering an event to check if the LiveChat and Clockify integration works as expected. Depending on your setup, data should flow between LiveChat and Clockify (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect LiveChat and Clockify

LiveChat + Clockify + Google Sheets: When a LiveChat chat is deactivated, the automation finds or creates a corresponding time entry in Clockify. Finally, it adds a row to a Google Sheet with a summary of the chat and the time spent.

LiveChat + Clockify + Slack: When a LiveChat chat is deactivated, the automation finds the corresponding time entry in Clockify. If the time entry exceeds a defined threshold, a Slack message is sent to a designated channel to alert the team.

LiveChat and Clockify integration alternatives

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context โ€“ all visually, and without code.

About Clockify

Track work hours in Clockify and automate reporting within Latenode. Log time entries, then trigger automated invoice creation, project updates, or performance dashboards. Centralize time tracking data in your workflows and reduce manual data entry. Use AI tools to analyze time data and optimize project timelines.

See how Latenode works

FAQ LiveChat and Clockify

How can I connect my LiveChat account to Clockify using Latenode?

To connect your LiveChat account to Clockify on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select LiveChat and click on "Connect".
  • Authenticate your LiveChat and Clockify accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I track LiveChat support time in Clockify?

Yes, you can automatically track LiveChat support time in Clockify. Latenode enables this with no-code automation, giving you insight into support workload and agent efficiency.

What types of tasks can I perform by integrating LiveChat with Clockify?

Integrating LiveChat with Clockify allows you to perform various tasks, including:

  • Automatically creating Clockify time entries when a LiveChat session ends.
  • Logging billable hours in Clockify based on LiveChat conversation length.
  • Generating reports on support team efficiency using data from both platforms.
  • Triggering Clockify project updates based on LiveChat customer feedback.
  • Sending summaries of LiveChat conversations to Clockify as project notes.

How do I handle errors from LiveChat when using Latenode?

Latenode provides robust error handling, allowing you to configure automated responses and alerts for LiveChat errors, ensuring data integrity.

Are there any limitations to the LiveChat and Clockify integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Historical LiveChat data prior to integration cannot be automatically synced.
  • Complex custom fields may require JavaScript for data transformation.
  • Real-time sync depends on the API rate limits of LiveChat and Clockify.

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