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How to connect LiveChat and Code
Create a New Scenario to Connect LiveChat and Code
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Code will be your first step. To do this, click "Choose an app," find LiveChat or Code, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Code Node
Next, click the plus (+) icon on the LiveChat node, select Code from the list of available apps, and choose the action you need from the list of nodes within Code.
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Authenticate Code
Now, click the Code node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Code settings. Authentication allows you to use Code through Latenode.
Configure the LiveChat and Code Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Code Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring LiveChat, Code, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Code integration works as expected. Depending on your setup, data should flow between LiveChat and Code (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Code
LiveChat + Code + Google Sheets: When a chat is deactivated in LiveChat, the transcript is sent to a Code block for summarization. The summary, along with chat details, is then added as a new row in Google Sheets for analysis.
LiveChat + Code + Slack: When a new chat is initiated in LiveChat, the chat content is sent to a Code block for sentiment analysis. If the sentiment analysis detects extreme dissatisfaction, a notification is sent to a designated Slack channel.
LiveChat and Code integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Code
Need custom logic within your Latenode workflows? Code lets you add JavaScript snippets and NPM modules directly into your automation flows. Transform data, handle complex calculations, and connect to unsupported APIs. Latenode makes it easy to manage code alongside no-code steps, ensuring scalability and maintainability.
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See how Latenode works
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FAQ LiveChat and Code
How can I connect my LiveChat account to Code using Latenode?
To connect your LiveChat account to Code on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Code accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update code based on chat feedback?
Yes, you can! Latenode enables real-time updates using chat data as triggers. This automates code adjustments based on user interactions for quicker iteration and improved customer satisfaction.
What types of tasks can I perform by integrating LiveChat with Code?
Integrating LiveChat with Code allows you to perform various tasks, including:
- Triggering code deployments based on LiveChat support ticket resolution.
- Automatically generating code snippets from chat conversations.
- Updating application configurations directly from LiveChat commands.
- Creating custom dashboards to visualize LiveChat and Code metrics.
- Sending automated code status updates to LiveChat agents.
HowdoesLatencodeenhanceLiveChatautomationcapabilities?
Latenode provides advanced tools such as JavaScript code blocks, AI, and conditional logic, offering unmatched automation beyond basic LiveChat integrations.
Are there any limitations to the LiveChat and Code integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex code requiring significant computational resources might experience delays.
- The integration's functionality depends on the LiveChat and Code API capabilities.
- Real-time code updates are subject to the latency of the LiveChat API.
