LiveChat and Creatomate Integration

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Automatically generate personalized video responses to LiveChat inquiries using Creatomate. Latenode's visual editor makes this complex workflow easy, and you only pay for execution time, not per action, for affordable scaling.

Swap Apps

LiveChat

Creatomate

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect LiveChat and Creatomate

Create a New Scenario to Connect LiveChat and Creatomate

In the workspace, click the โ€œCreate New Scenarioโ€ button.

Add the First Step

Add the first node โ€“ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Creatomate will be your first step. To do this, click "Choose an app," find LiveChat or Creatomate, and select the appropriate trigger to start the scenario.

Add the LiveChat Node

Select the LiveChat node from the app selection panel on the right.

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LiveChat

Configure the LiveChat

Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect LiveChat

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Run node once

Add the Creatomate Node

Next, click the plus (+) icon on the LiveChat node, select Creatomate from the list of available apps, and choose the action you need from the list of nodes within Creatomate.

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Creatomate

Authenticate Creatomate

Now, click the Creatomate node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Creatomate settings. Authentication allows you to use Creatomate through Latenode.

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Configure the LiveChat and Creatomate Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Set Up the LiveChat and Creatomate Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that donโ€™t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring LiveChat, Creatomate, and any additional nodes, donโ€™t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking โ€œRun onceโ€ and triggering an event to check if the LiveChat and Creatomate integration works as expected. Depending on your setup, data should flow between LiveChat and Creatomate (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect LiveChat and Creatomate

LiveChat + Creatomate + Google Sheets: When a LiveChat chat is deactivated, a Creatomate video is rendered. The LiveChat transcript and the Creatomate video URL are then saved to a Google Sheet for customer service review.

Creatomate + LiveChat + Slack: When a new video render is completed in Creatomate, a preview link is sent to a LiveChat agent and a notification is sent to a Slack channel for urgent support needs.

LiveChat and Creatomate integration alternatives

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context โ€“ all visually, and without code.

About Creatomate

Automate video creation with Creatomate in Latenode. Generate personalized videos from data: product demos, social media content, or reports. Connect Creatomate to any data source and automate complex workflows with Latenode's visual editor, JavaScript support, and flexible API. Scale video production without manual effort.

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FAQ LiveChat and Creatomate

How can I connect my LiveChat account to Creatomate using Latenode?

To connect your LiveChat account to Creatomate on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select LiveChat and click on "Connect".
  • Authenticate your LiveChat and Creatomate accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create personalized videos from LiveChat transcripts?

Yes, with Latenode! Trigger Creatomate to generate videos from new LiveChat conversations. This automates content creation and lets you deliver tailored experiences at scale.

What types of tasks can I perform by integrating LiveChat with Creatomate?

Integrating LiveChat with Creatomate allows you to perform various tasks, including:

  • Generate video testimonials from positive LiveChat interactions.
  • Create personalized welcome videos triggered by new LiveChat users.
  • Automatically produce video summaries of resolved LiveChat support tickets.
  • Design shareable video announcements based on LiveChat promotions.
  • Dynamically render video FAQs informed by frequent LiveChat questions.

Can I filter LiveChat messages before triggering Creatomate videos?

Yes, using Latenode's no-code and JavaScript blocks! Filter messages by keywords, sentiment, or agent assignment to create highly relevant videos.

Are there any limitations to the LiveChat and Creatomate integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex video templates in Creatomate may require adjustment for optimal data mapping.
  • High volumes of LiveChat conversations might impact Creatomate video rendering times.
  • The integration relies on the availability and stability of the LiveChat and Creatomate APIs.

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