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How to connect LiveChat and Delighted
Create a New Scenario to Connect LiveChat and Delighted
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Delighted will be your first step. To do this, click "Choose an app," find LiveChat or Delighted, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Delighted Node
Next, click the plus (+) icon on the LiveChat node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.
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Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the LiveChat and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Delighted
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Trigger on Webhook
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Save and Activate the Scenario
After configuring LiveChat, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Delighted integration works as expected. Depending on your setup, data should flow between LiveChat and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Delighted
LiveChat + Delighted + Slack: When a chat is deactivated, send a survey to the user via Delighted. If the survey response is negative (e.g., a score below a certain threshold), send a notification to a dedicated Slack channel to alert a manager.
Delighted + LiveChat + Zendesk: When a new survey response is received, check if the respondent contacted LiveChat support. If they did, create a Zendesk ticket to address any issues raised in the survey feedback.
LiveChat and Delighted integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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See how Latenode works
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FAQ LiveChat and Delighted
How can I connect my LiveChat account to Delighted using Latenode?
To connect your LiveChat account to Delighted on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Delighted accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically trigger surveys based on chat outcomes?
Yes, with Latenode! Trigger Delighted surveys based on LiveChat conversation tags or resolution status. Gain immediate feedback and improve customer satisfaction, automatically.
What types of tasks can I perform by integrating LiveChat with Delighted?
Integrating LiveChat with Delighted allows you to perform various tasks, including:
- Send Delighted surveys after specific LiveChat interactions.
- Tag LiveChat conversations based on Delighted survey responses.
- Update customer profiles in Delighted with chat transcript data.
- Analyze sentiment from LiveChat to personalize survey questions.
- Create reports combining LiveChat and Delighted data.
How to customize survey triggers based on chat data?
Use Latenode's visual editor and JavaScript blocks to tailor survey triggers based on LiveChat variables for truly personalized feedback.
Are there any limitations to the LiveChat and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex survey logic may require JavaScript knowledge.
- Rate limits apply based on your LiveChat and Delighted plans.
- Historical LiveChat data migration to Delighted needs custom setup.
