How to connect LiveChat and Discord bot
Create a New Scenario to Connect LiveChat and Discord bot
In the workspace, click the โCreate New Scenarioโ button.

Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Discord bot will be your first step. To do this, click "Choose an app," find LiveChat or Discord bot, and select the appropriate trigger to start the scenario.

Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.

LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Discord bot Node
Next, click the plus (+) icon on the LiveChat node, select Discord bot from the list of available apps, and choose the action you need from the list of nodes within Discord bot.

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Authenticate Discord bot
Now, click the Discord bot node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Discord bot settings. Authentication allows you to use Discord bot through Latenode.
Configure the LiveChat and Discord bot Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Discord bot Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donโt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring LiveChat, Discord bot, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the LiveChat and Discord bot integration works as expected. Depending on your setup, data should flow between LiveChat and Discord bot (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Discord bot
LiveChat + Google Sheets + Discord bot: When a chat is deactivated in LiveChat, the transcript details are added as a new row in Google Sheets. Then, a summary of the chat is sent to a designated Discord channel for review.
LiveChat + Discord bot + Jira: When a new chat is initiated in LiveChat, and a specific keyword or phrase is detected in the Discord bot channel (indicating a support request), a new Jira ticket is automatically created with the chat details.
LiveChat and Discord bot integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context โ all visually, and without code.
Related categories
About Discord bot
Use Discord bots in Latenode to automate community updates or customer support. Trigger actions based on Discord events, like new messages or reactions, and update your databases, send emails, or manage tasks. Latenode allows complex workflows and custom logic, with no-code tools or JavaScript, beyond Discord's basic features.
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See how Latenode works
FAQ LiveChat and Discord bot
How can I connect my LiveChat account to Discord bot using Latenode?
To connect your LiveChat account to Discord bot on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Discord bot accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I get LiveChat transcripts posted to Discord channels?
Yes! Latenode lets you automatically send LiveChat transcripts to Discord channels. This ensures all team members stay informed, improving response times and collaboration via centralized records.
What types of tasks can I perform by integrating LiveChat with Discord bot?
Integrating LiveChat with Discord bot allows you to perform various tasks, including:
- Send LiveChat transcripts to specific Discord channels for review.
- Create Discord notifications for new LiveChat conversations.
- Post resolved LiveChat tickets to a Discord archive channel.
- Update Discord roles based on LiveChat customer satisfaction ratings.
- Trigger automated Discord messages based on LiveChat events.
How can I use JavaScript with my LiveChat automations?
Use JavaScript blocks in Latenode to transform LiveChat data, handle complex logic, or integrate external APIs, extending standard automation capabilities.
Are there any limitations to the LiveChat and Discord bot integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex JavaScript transformations may require advanced coding knowledge.
- Rate limits of LiveChat and Discord bot APIs can impact performance.
- Customizable workflows require understanding of both platforms' data structures.