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Automatically extract key data from documents sent via LiveChat using Docparser. With Latenode, tailor the extraction logic with JavaScript for edge cases, scaling document processing at a fraction of the cost due to pay-by-execution pricing.
Swap Apps
LiveChat
Docparser
No credit card needed
Without restriction
Create a New Scenario to Connect LiveChat and Docparser
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Docparser will be your first step. To do this, click "Choose an app," find LiveChat or Docparser, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Docparser Node
Next, click the plus (+) icon on the LiveChat node, select Docparser from the list of available apps, and choose the action you need from the list of nodes within Docparser.
LiveChat
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Docparser
Authenticate Docparser
Now, click the Docparser node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Docparser settings. Authentication allows you to use Docparser through Latenode.
Configure the LiveChat and Docparser Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Docparser Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Docparser
Trigger on Webhook
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LiveChat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, Docparser, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Docparser integration works as expected. Depending on your setup, data should flow between LiveChat and Docparser (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + Docparser + Slack: When a LiveChat conversation is deactivated, extract the key information from the chat transcript using Docparser. Then, send a summary of the parsed data to a designated Slack channel for review.
LiveChat + Docparser + Google Sheets: When a LiveChat conversation is deactivated, if a document URL is present, Docparser extracts data from that URL. The extracted data is then saved to a Google Sheet for reporting purposes.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
Related categories
About Docparser
Extract data from PDFs, invoices, and forms automatically with Docparser in Latenode. Stop manual data entry. Build workflows that trigger actions based on parsed content. Use Latenode’s no-code tools to filter, transform, and route data to your database or apps, creating scalable document processing pipelines.
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How can I connect my LiveChat account to Docparser using Latenode?
To connect your LiveChat account to Docparser on Latenode, follow these steps:
Can I automatically update customer data from chat transcripts?
Yes, you can! Use Latenode to parse LiveChat transcripts with Docparser, then automatically update customer profiles. Benefit from efficient data handling and real-time insights.
What types of tasks can I perform by integrating LiveChat with Docparser?
Integrating LiveChat with Docparser allows you to perform various tasks, including:
How does Latenode handle LiveChat data volume?
Latenode scales to handle large LiveChat data volumes. Process thousands of chat transcripts efficiently with optimized, parallel workflows.
Are there any limitations to the LiveChat and Docparser integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: