LiveChat and Docparser Integration

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Automatically extract key data from documents sent via LiveChat using Docparser. With Latenode, tailor the extraction logic with JavaScript for edge cases, scaling document processing at a fraction of the cost due to pay-by-execution pricing.

Swap Apps

LiveChat

Docparser

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect LiveChat and Docparser

Create a New Scenario to Connect LiveChat and Docparser

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Docparser will be your first step. To do this, click "Choose an app," find LiveChat or Docparser, and select the appropriate trigger to start the scenario.

Add the LiveChat Node

Select the LiveChat node from the app selection panel on the right.

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LiveChat

Configure the LiveChat

Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect LiveChat

Sign In

Run node once

Add the Docparser Node

Next, click the plus (+) icon on the LiveChat node, select Docparser from the list of available apps, and choose the action you need from the list of nodes within Docparser.

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Authenticate Docparser

Now, click the Docparser node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Docparser settings. Authentication allows you to use Docparser through Latenode.

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Docparser

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Connect Docparser

Sign In

Run node once

Configure the LiveChat and Docparser Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Docparser Oauth 2.0

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Select an action *

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The action ID

Run node once

Set Up the LiveChat and Docparser Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring LiveChat, Docparser, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Docparser integration works as expected. Depending on your setup, data should flow between LiveChat and Docparser (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect LiveChat and Docparser

LiveChat + Docparser + Slack: When a LiveChat conversation is deactivated, extract the key information from the chat transcript using Docparser. Then, send a summary of the parsed data to a designated Slack channel for review.

LiveChat + Docparser + Google Sheets: When a LiveChat conversation is deactivated, if a document URL is present, Docparser extracts data from that URL. The extracted data is then saved to a Google Sheet for reporting purposes.

LiveChat and Docparser integration alternatives

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

About Docparser

Extract data from PDFs, invoices, and forms automatically with Docparser in Latenode. Stop manual data entry. Build workflows that trigger actions based on parsed content. Use Latenode’s no-code tools to filter, transform, and route data to your database or apps, creating scalable document processing pipelines.

See how Latenode works

FAQ LiveChat and Docparser

How can I connect my LiveChat account to Docparser using Latenode?

To connect your LiveChat account to Docparser on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select LiveChat and click on "Connect".
  • Authenticate your LiveChat and Docparser accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically update customer data from chat transcripts?

Yes, you can! Use Latenode to parse LiveChat transcripts with Docparser, then automatically update customer profiles. Benefit from efficient data handling and real-time insights.

What types of tasks can I perform by integrating LiveChat with Docparser?

Integrating LiveChat with Docparser allows you to perform various tasks, including:

  • Automatically extract customer information from chat transcripts.
  • Parse support tickets received in LiveChat into structured data.
  • Analyze customer sentiment from chat logs using AI-powered steps.
  • Trigger automated workflows based on parsed data from Docparser.
  • Create reports from chat data and document conversions.

How does Latenode handle LiveChat data volume?

Latenode scales to handle large LiveChat data volumes. Process thousands of chat transcripts efficiently with optimized, parallel workflows.

Are there any limitations to the LiveChat and Docparser integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex document structures in Docparser may require custom configuration.
  • LiveChat's API rate limits can affect high-volume processing.
  • Certain advanced document types may not be fully supported by Docparser.

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