How to connect LiveChat and Facebook Ads Campaign Management
Create a New Scenario to Connect LiveChat and Facebook Ads Campaign Management
In the workspace, click the โCreate New Scenarioโ button.

Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Facebook Ads Campaign Management will be your first step. To do this, click "Choose an app," find LiveChat or Facebook Ads Campaign Management, and select the appropriate trigger to start the scenario.

Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.

LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Facebook Ads Campaign Management Node
Next, click the plus (+) icon on the LiveChat node, select Facebook Ads Campaign Management from the list of available apps, and choose the action you need from the list of nodes within Facebook Ads Campaign Management.

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Authenticate Facebook Ads Campaign Management
Now, click the Facebook Ads Campaign Management node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Facebook Ads Campaign Management settings. Authentication allows you to use Facebook Ads Campaign Management through Latenode.
Configure the LiveChat and Facebook Ads Campaign Management Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Set Up the LiveChat and Facebook Ads Campaign Management Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donโt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring LiveChat, Facebook Ads Campaign Management, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the LiveChat and Facebook Ads Campaign Management integration works as expected. Depending on your setup, data should flow between LiveChat and Facebook Ads Campaign Management (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Facebook Ads Campaign Management
LiveChat + Facebook Ads Campaign Management + Google Sheets: When a chat is deactivated in LiveChat, find the associated Facebook Ad campaign based on user data. Then, add a row to a Google Sheet with details about the chat and the campaign performance data.
Facebook Ads Campaign Management + LiveChat + Slack: When a new ad is created in Facebook Ads Campaign Management, use LiveChat to monitor customer interactions related to the ad. Notify the marketing team on Slack when a lead starts a conversation on LiveChat.
LiveChat and Facebook Ads Campaign Management integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context โ all visually, and without code.
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About Facebook Ads Campaign Management
Automate Facebook Ads in Latenode. Track performance, adjust budgets, and update campaigns based on real-time data from your CRM or analytics. Stop manual updates: trigger ad changes from Latenode workflows. Connect ad data to other apps, like Google Sheets, for unified reporting. Scale ad management without complex code.
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See how Latenode works
FAQ LiveChat and Facebook Ads Campaign Management
How can I connect my LiveChat account to Facebook Ads Campaign Management using Latenode?
To connect your LiveChat account to Facebook Ads Campaign Management on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Facebook Ads Campaign Management accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create custom audiences from LiveChat tags?
Yes, you can! Latenode's flexible logic lets you automatically create Facebook Ads audiences based on LiveChat tags, improving ad targeting and conversion rates.
What types of tasks can I perform by integrating LiveChat with Facebook Ads Campaign Management?
Integrating LiveChat with Facebook Ads Campaign Management allows you to perform various tasks, including:
- Create custom Facebook audiences from new LiveChat contacts.
- Pause ads when LiveChat agents mark an issue as resolved.
- Update lead information in Facebook Ads based on LiveChat data.
- Trigger Facebook Ads campaigns based on LiveChat conversation events.
- Send LiveChat transcripts to Facebook Lead Ads forms automatically.
How do I handle LiveChat customer data securely in Latenode?
Latenode offers robust security features, including data encryption and access controls, to ensure the secure handling of customer data.
Are there any limitations to the LiveChat and Facebook Ads Campaign Management integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by the LiveChat and Facebook Ads APIs.
- Complex workflows may require JavaScript knowledge for advanced customization.
- Historical data synchronization may require a dedicated workflow setup.