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Automatically analyze LiveChat conversations using Google AI for sentiment and intent, then trigger actions—all visually designed in Latenode, scaling affordably as your chat volume grows.
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Google AI
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Create a New Scenario to Connect LiveChat and Google AI
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Google AI will be your first step. To do this, click "Choose an app," find LiveChat or Google AI, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Google AI Node
Next, click the plus (+) icon on the LiveChat node, select Google AI from the list of available apps, and choose the action you need from the list of nodes within Google AI.
LiveChat
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Google AI
Authenticate Google AI
Now, click the Google AI node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Google AI settings. Authentication allows you to use Google AI through Latenode.
Configure the LiveChat and Google AI Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Google AI Integration
Use various Latenode nodes to transform data and enhance your integration:
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AI Anthropic Claude 3
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Google AI
Trigger on Webhook
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LiveChat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, Google AI, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Google AI integration works as expected. Depending on your setup, data should flow between LiveChat and Google AI (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + Google AI + Slack: When a chat is deactivated in LiveChat, the conversation is summarized using Google AI's Gemini model. The summary is then sent to a designated Slack channel for quick review by support staff.
LiveChat + Google AI + Zendesk: When a new chat is initiated in LiveChat, the conversation is analyzed using Google AI's Gemini model to determine its category. Based on the category, a new ticket is automatically created in Zendesk.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Google AI
Use Google AI in Latenode to add smarts to your workflows. Process text, translate languages, or analyze images automatically. Unlike direct API calls, Latenode lets you combine AI with other apps, add logic, and scale without code. Automate content moderation, sentiment analysis, and more.
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How can I connect my LiveChat account to Google AI using Latenode?
To connect your LiveChat account to Google AI on Latenode, follow these steps:
Can I automatically summarize LiveChat conversations using Google AI?
Yes, you can! Latenode allows you to trigger Google AI summarization after each chat. This saves time and provides instant insights, all with custom logic and zero code.
What types of tasks can I perform by integrating LiveChat with Google AI?
Integrating LiveChat with Google AI allows you to perform various tasks, including:
How do I handle LiveChat data formatting within Latenode workflows?
Latenode’s data transformation tools let you easily reformat LiveChat data for use in Google AI, ensuring smooth processing and accurate results.
Are there any limitations to the LiveChat and Google AI integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: