LiveChat and Google Cloud Pub\Sub Integration

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Analyze LiveChat conversations in real-time using Google Cloud Pub\Sub. Latenode's visual editor simplifies complex data streams and lets you add custom JavaScript transforms. Scale affordably and extract key insights instantly.

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LiveChat

Google Cloud Pub\Sub

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect LiveChat and Google Cloud Pub\Sub

Create a New Scenario to Connect LiveChat and Google Cloud Pub\Sub

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Google Cloud Pub\Sub will be your first step. To do this, click "Choose an app," find LiveChat or Google Cloud Pub\Sub, and select the appropriate trigger to start the scenario.

Add the LiveChat Node

Select the LiveChat node from the app selection panel on the right.

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Configure the LiveChat

Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the Google Cloud Pub\Sub Node

Next, click the plus (+) icon on the LiveChat node, select Google Cloud Pub\Sub from the list of available apps, and choose the action you need from the list of nodes within Google Cloud Pub\Sub.

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Authenticate Google Cloud Pub\Sub

Now, click the Google Cloud Pub\Sub node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Google Cloud Pub\Sub settings. Authentication allows you to use Google Cloud Pub\Sub through Latenode.

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Configure the LiveChat and Google Cloud Pub\Sub Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

Run node once

Set Up the LiveChat and Google Cloud Pub\Sub Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring LiveChat, Google Cloud Pub\Sub, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Google Cloud Pub\Sub integration works as expected. Depending on your setup, data should flow between LiveChat and Google Cloud Pub\Sub (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect LiveChat and Google Cloud Pub\Sub

LiveChat + Google Cloud Pub/Sub + Slack: When a LiveChat conversation is deactivated, the transcript is published to a Google Cloud Pub/Sub topic. A Slack message containing a summary or key information from the transcript is then sent to a designated Slack channel for review.

LiveChat + Google Cloud Pub/Sub + Zendesk: When a LiveChat thread is tagged (e.g., with a 'critical' tag), the event data is published to a Google Cloud Pub/Sub topic. This triggers the creation of a new ticket in Zendesk to address the critical issue.

LiveChat and Google Cloud Pub\Sub integration alternatives

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

About Google Cloud Pub\Sub

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FAQ LiveChat and Google Cloud Pub\Sub

How can I connect my LiveChat account to Google Cloud Pub\Sub using Latenode?

To connect your LiveChat account to Google Cloud Pub\Sub on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select LiveChat and click on "Connect".
  • Authenticate your LiveChat and Google Cloud Pub\Sub accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I archive LiveChat transcripts to Pub/Sub?

Yes, you can! Latenode lets you automatically archive transcripts, enhancing data retention and compliance by leveraging Pub/Sub's robust, scalable storage and real-time data streaming.

What types of tasks can I perform by integrating LiveChat with Google Cloud Pub\Sub?

Integrating LiveChat with Google Cloud Pub/Sub allows you to perform various tasks, including:

  • Sending new chat messages to a Pub/Sub topic for real-time analysis.
  • Forwarding LiveChat transcripts to a data lake via Pub/Sub.
  • Triggering automated workflows in response to specific chat events.
  • Logging support agent performance metrics in a data warehouse.
  • Alerting relevant teams via Pub/Sub based on chat content analysis.

How easily can I filter LiveChat events within Latenode workflows?

Latenode’s visual editor allows easy filtering. Use no-code blocks or JavaScript for advanced filtering, tailoring workflows precisely.

Are there any limitations to the LiveChat and Google Cloud Pub\Sub integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Initial setup requires some familiarity with Google Cloud project configurations.
  • High volumes of chat data may incur Google Cloud Pub/Sub costs.
  • Complex workflow logic may require JavaScript coding within Latenode.

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