How to connect LiveChat and HeyGen
Create a New Scenario to Connect LiveChat and HeyGen
In the workspace, click the โCreate New Scenarioโ button.

Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or HeyGen will be your first step. To do this, click "Choose an app," find LiveChat or HeyGen, and select the appropriate trigger to start the scenario.

Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.

LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the HeyGen Node
Next, click the plus (+) icon on the LiveChat node, select HeyGen from the list of available apps, and choose the action you need from the list of nodes within HeyGen.

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HeyGen

Authenticate HeyGen
Now, click the HeyGen node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your HeyGen settings. Authentication allows you to use HeyGen through Latenode.
Configure the LiveChat and HeyGen Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and HeyGen Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donโt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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HeyGen
Trigger on Webhook
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Webhook response

Save and Activate the Scenario
After configuring LiveChat, HeyGen, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the LiveChat and HeyGen integration works as expected. Depending on your setup, data should flow between LiveChat and HeyGen (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and HeyGen
LiveChat + HeyGen + Google Sheets: When a chat is deactivated in LiveChat, a summary of the chat transcript is used to create a personalized video with HeyGen. The interaction details, along with a link to the video, are logged in Google Sheets.
HeyGen + LiveChat + HubSpot: When a new event is detected by HeyGen, indicating a positive response to a personalized video, LiveChat is used to offer real-time support, and a new contact is created in HubSpot with the video interaction data.
LiveChat and HeyGen integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context โ all visually, and without code.
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About HeyGen
Use HeyGen in Latenode to automate personalized video creation. Generate videos from data (CRM leads, spreadsheets) and auto-post to social media or send via email. Create scalable workflows without code, use JS for fine-tuning, and track versions to manage video assets efficiently.
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See how Latenode works
FAQ LiveChat and HeyGen
How can I connect my LiveChat account to HeyGen using Latenode?
To connect your LiveChat account to HeyGen on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and HeyGen accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create personalized HeyGen videos from LiveChat transcripts?
Yes! Latenode lets you trigger HeyGen video creation from LiveChat data. Generate videos for customer onboarding, support summaries, or personalized follow-ups, boosting engagement.
What types of tasks can I perform by integrating LiveChat with HeyGen?
Integrating LiveChat with HeyGen allows you to perform various tasks, including:
- Automatically creating video summaries of complex LiveChat support conversations.
- Generating personalized welcome videos triggered by new LiveChat customer sign-ups.
- Sending video follow-ups to LiveChat leads based on their chat history.
- Creating automated training videos based on frequently asked LiveChat questions.
- Dynamically updating HeyGen avatars with data collected from LiveChat interactions.
How can Latenode help with scaling my LiveChat automations?
Latenode's robust infrastructure ensures your LiveChat automations scale effortlessly. Handle increased volume without performance drops, thanks to optimized resource management.
Are there any limitations to the LiveChat and HeyGen integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- HeyGen video generation credits are separate and depend on your HeyGen subscription.
- Large LiveChat transcripts may require optimized prompting for best HeyGen video results.
- Real-time video generation directly within LiveChat isn't supported; it's a triggered process.