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How to connect LiveChat and Knack
Create a New Scenario to Connect LiveChat and Knack
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Knack will be your first step. To do this, click "Choose an app," find LiveChat or Knack, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Knack Node
Next, click the plus (+) icon on the LiveChat node, select Knack from the list of available apps, and choose the action you need from the list of nodes within Knack.
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Authenticate Knack
Now, click the Knack node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Knack settings. Authentication allows you to use Knack through Latenode.
Configure the LiveChat and Knack Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Knack Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring LiveChat, Knack, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Knack integration works as expected. Depending on your setup, data should flow between LiveChat and Knack (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Knack
LiveChat + Knack + Slack: When a chat is deactivated in LiveChat, the transcript details are saved as a new record in Knack. Subsequently, a message is sent to a designated Slack channel to notify the team for follow-up actions.
Knack + LiveChat + Gmail: When a record is updated in Knack, a personalized message is sent via LiveChat to the user. Also, a summary of the updated record is emailed to the admin through Gmail.
LiveChat and Knack integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Knack
Use Knack with Latenode to build custom database apps and automate workflows. Connect Knack data to other services, like CRMs or marketing tools, without code. Latenode lets you transform and route Knack data, create advanced logic, and scale automation beyond Knack's built-in limits, all visually and affordably.
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See how Latenode works
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FAQ LiveChat and Knack
How can I connect my LiveChat account to Knack using Latenode?
To connect your LiveChat account to Knack on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Knack accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Knack records from LiveChat transcripts?
Yes, you can! Latenode’s AI features can parse chat transcripts and update Knack records, saving time and ensuring data accuracy. Automate customer data updates instantly.
What types of tasks can I perform by integrating LiveChat with Knack?
Integrating LiveChat with Knack allows you to perform various tasks, including:
- Create new Knack records from LiveChat conversations.
- Update existing Knack records based on LiveChat interactions.
- Trigger LiveChat messages based on Knack data changes.
- Log LiveChat transcripts into Knack for reporting.
- Send automated welcome messages via LiveChat to new Knack users.
How do I handle LiveChat attachments when updating my Knack records?
Latenode can automatically download attachments from LiveChat and store them in your Knack database for easy access.
Are there any limitations to the LiveChat and Knack integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript coding.
- File size limits apply to attachments transferred between apps.
- Rate limits of LiveChat and Knack API may affect performance.
