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How to connect LiveChat and Missive
Create a New Scenario to Connect LiveChat and Missive
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Missive will be your first step. To do this, click "Choose an app," find LiveChat or Missive, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Missive Node
Next, click the plus (+) icon on the LiveChat node, select Missive from the list of available apps, and choose the action you need from the list of nodes within Missive.
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Authenticate Missive
Now, click the Missive node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Missive settings. Authentication allows you to use Missive through Latenode.
Configure the LiveChat and Missive Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Missive Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring LiveChat, Missive, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Missive integration works as expected. Depending on your setup, data should flow between LiveChat and Missive (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Missive
LiveChat + Missive + Google Sheets: When a chat is deactivated in LiveChat, the transcript is retrieved and summarized within Missive. The transcript summary and agent assignment details are then logged in a Google Sheet for analysis.
Missive + LiveChat + Slack: When a new contact is created in Missive, particularly during a LiveChat interaction, a notification is sent to a dedicated Slack channel. This ensures immediate awareness of potential high-priority clients or urgent issues.
LiveChat and Missive integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Missive
Centralize team comms in Missive and automate actions via Latenode. Monitor email, social media, and SMS, then trigger workflows based on content or sender. Automatically create tasks, update records, or send alerts. Use Latenode's visual editor and scripting for custom rules and integrations, eliminating manual triage and speeding responses.
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See how Latenode works
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FAQ LiveChat and Missive
How can I connect my LiveChat account to Missive using Latenode?
To connect your LiveChat account to Missive on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Missive accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Missive tasks from new LiveChat conversations?
Yes, you can! Latenode enables seamless automation, instantly creating Missive tasks from LiveChat. This ensures no customer request is ever missed, boosting team responsiveness.
What types of tasks can I perform by integrating LiveChat with Missive?
Integrating LiveChat with Missive allows you to perform various tasks, including:
- Automatically archiving resolved LiveChat conversations in Missive.
- Sending LiveChat transcripts to specific Missive channels for review.
- Creating new Missive contacts from LiveChat customer information.
- Triggering LiveChat messages based on Missive task status updates.
- Centralizing customer support communication across both platforms.
How does Latenode handle LiveChat data synchronization with Missive?
Latenode provides robust, customizable data mapping. Define exactly how data flows between LiveChat and Missive, ensuring accuracy and relevance using our advanced data transformations.
Are there any limitations to the LiveChat and Missive integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical LiveChat data before integration setup won't sync automatically.
- Complex data transformations might require custom JavaScript coding.
- Rate limits imposed by LiveChat and Missive APIs still apply.
