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How to connect LiveChat and Ontraport
Create a New Scenario to Connect LiveChat and Ontraport
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Ontraport will be your first step. To do this, click "Choose an app," find LiveChat or Ontraport, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Ontraport Node
Next, click the plus (+) icon on the LiveChat node, select Ontraport from the list of available apps, and choose the action you need from the list of nodes within Ontraport.
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Authenticate Ontraport
Now, click the Ontraport node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Ontraport settings. Authentication allows you to use Ontraport through Latenode.
Configure the LiveChat and Ontraport Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Ontraport Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Ontraport
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Trigger on Webhook
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Save and Activate the Scenario
After configuring LiveChat, Ontraport, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Ontraport integration works as expected. Depending on your setup, data should flow between LiveChat and Ontraport (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Ontraport
LiveChat + Ontraport + Slack: When a new chat comes in through LiveChat, the details are used to create or update a contact in Ontraport. A notification is then sent to a designated Slack channel to alert the sales team.
Ontraport + LiveChat + Gmail: When a contact is updated in Ontraport, a proactive message is sent to the contact via LiveChat, and a personalized email is sent through Gmail.
LiveChat and Ontraport integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Ontraport
Use Ontraport with Latenode to automate marketing and sales tasks. Sync contacts, trigger campaigns, and update customer data based on actions in other apps. Build complex workflows visually, adding custom logic with JavaScript or AI for personalized experiences. Scale marketing automation affordably, paying only for execution time.
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See how Latenode works
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FAQ LiveChat and Ontraport
How can I connect my LiveChat account to Ontraport using Latenode?
To connect your LiveChat account to Ontraport on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Ontraport accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I add new LiveChat users to Ontraport automatically?
Yes, you can! Latenode’s visual editor makes it simple to trigger Ontraport contact creation from new LiveChat interactions, ensuring seamless lead management and automated follow-up.
What types of tasks can I perform by integrating LiveChat with Ontraport?
Integrating LiveChat with Ontraport allows you to perform various tasks, including:
- Automatically adding new LiveChat users as contacts in Ontraport.
- Tagging Ontraport contacts based on LiveChat conversation keywords.
- Creating Ontraport tasks from specific LiveChat support requests.
- Updating Ontraport contact information with data from LiveChat transcripts.
- Triggering personalized Ontraport email sequences after LiveChat interactions.
How do I handle errors when LiveChat or Ontraport is unavailable?
Latenode provides error handling. Use the built-in try/catch blocks and retry mechanisms to ensure workflow resilience even when services are temporarily unavailable.
Are there any limitations to the LiveChat and Ontraport integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex workflows with numerous steps may impact performance.
- Custom LiveChat or Ontraport fields might require custom mapping.
- Real-time data synchronization depends on the APIs rate limits.
