How to connect LiveChat and Signnow
Create a New Scenario to Connect LiveChat and Signnow
In the workspace, click the โCreate New Scenarioโ button.

Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Signnow will be your first step. To do this, click "Choose an app," find LiveChat or Signnow, and select the appropriate trigger to start the scenario.

Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.

LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Signnow Node
Next, click the plus (+) icon on the LiveChat node, select Signnow from the list of available apps, and choose the action you need from the list of nodes within Signnow.

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Authenticate Signnow
Now, click the Signnow node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Signnow settings. Authentication allows you to use Signnow through Latenode.
Configure the LiveChat and Signnow Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Signnow Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donโt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Signnow
Trigger on Webhook
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LiveChat
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Webhook response

Save and Activate the Scenario
After configuring LiveChat, Signnow, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the LiveChat and Signnow integration works as expected. Depending on your setup, data should flow between LiveChat and Signnow (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Signnow
LiveChat + Signnow + Google Sheets: When a chat is deactivated in LiveChat, the transcript details and any associated signed documents from Signnow are added as a new row to a Google Sheet for record-keeping and analysis.
Signnow + LiveChat + Slack: When a document is signed in Signnow, a confirmation message is sent through LiveChat to the relevant party. Simultaneously, a notification is sent to a designated Slack channel to alert the team for immediate follow-up.
LiveChat and Signnow integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context โ all visually, and without code.
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About Signnow
Automate document signing with Signnow in Latenode. Request signatures automatically when specific events occur in your other apps. Streamline contract workflows and approvals without manual intervention. Latenode provides the flexible logic and integrations Signnow lacks, automating end-to-end processes with AI and custom scripts.
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See how Latenode works
FAQ LiveChat and Signnow
How can I connect my LiveChat account to Signnow using Latenode?
To connect your LiveChat account to Signnow on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Signnow accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically send chat transcripts for signature?
Yes, you can! Latenode's visual editor allows you to automatically trigger document sending in Signnow, directly after a LiveChat conversation ends. This accelerates document turnaround.
What types of tasks can I perform by integrating LiveChat with Signnow?
Integrating LiveChat with Signnow allows you to perform various tasks, including:
- Automatically sending service agreements after a chat.
- Generating contracts based on chat conversation content.
- Archiving signed documents linked to chat transcripts.
- Updating client records upon document completion.
- Triggering payment requests after contract signing.
Can I use AI to summarize LiveChat transcripts before sending to Signnow?
Yes! Latenode allows AI summarization of chat transcripts using prompt-based AI steps, enhancing document context before sending to Signnow.
Are there any limitations to the LiveChat and Signnow integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex document workflows might require advanced JavaScript knowledge.
- Signnow API rate limits may affect high-volume document processing.
- Real-time status updates from Signnow to LiveChat have a slight delay.