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Automatically send feedback from LiveChat to Userback and close the loop on customer issues. Use Latenode's visual editor for custom logic, enrich data with JavaScript, and scale affordably by paying only for execution time.
Connect LiveChat and Userback in minutes with Latenode.
Create LiveChat to Userback workflow
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Automate your workflow
Swap Apps
LiveChat
Userback
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Create a New Scenario to Connect LiveChat and Userback
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Userback will be your first step. To do this, click "Choose an app," find LiveChat or Userback, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Userback Node
Next, click the plus (+) icon on the LiveChat node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.
LiveChat
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Userback
Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the LiveChat and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Userback
Trigger on Webhook
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LiveChat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, Userback, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the LiveChat and Userback integration works as expected. Depending on your setup, data should flow between LiveChat and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Userback + Slack: When new feedback is created in Userback, a summary is sent to a designated Slack channel to ensure urgent issues are promptly addressed.
Userback + LiveChat + Jira: When new feedback is submitted in Userback, a Jira ticket is created, and a confirmation message is sent via LiveChat to acknowledge the issue's arrival.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context β all visually, and without code.
Related categories
About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
Related categories
How can I connect my LiveChat account to Userback using Latenode?
To connect your LiveChat account to Userback on Latenode, follow these steps:
Can I automatically create Userback tickets from LiveChat transcripts?
Yes, you can! Latenode allows you to automate ticket creation, ensuring no feedback is missed. Use our no-code editor or AI steps to parse transcripts and create detailed tickets.
What types of tasks can I perform by integrating LiveChat with Userback?
Integrating LiveChat with Userback allows you to perform various tasks, including:
HowdoIcustomizeLiveChatintegrationlogicbeyondno-codeblocks?
Latenode lets you extend LiveChat integration with JavaScript and NPM packages. Implement complex data transformations and custom logic for advanced workflows.
Are there any limitations to the LiveChat and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: