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How to connect LiveChat and Vapi
Create a New Scenario to Connect LiveChat and Vapi
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Vapi will be your first step. To do this, click "Choose an app," find LiveChat or Vapi, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Vapi Node
Next, click the plus (+) icon on the LiveChat node, select Vapi from the list of available apps, and choose the action you need from the list of nodes within Vapi.
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Authenticate Vapi
Now, click the Vapi node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Vapi settings. Authentication allows you to use Vapi through Latenode.
Configure the LiveChat and Vapi Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Vapi Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring LiveChat, Vapi, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Vapi integration works as expected. Depending on your setup, data should flow between LiveChat and Vapi (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Vapi
LiveChat + Vapi + Google Sheets: When a chat is deactivated in LiveChat, Vapi summarizes the call insights (assuming it was a phone call initiated via LiveChat). These insights, along with chat details, are then logged into a Google Sheet for analysis.
LiveChat + Vapi + Slack: When a chat is deactivated in LiveChat, Vapi generates a call summary (assuming the LiveChat session involved a phone call). This summary is then sent to a designated Slack channel to notify the support team.
LiveChat and Vapi integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Vapi
Use Vapi in Latenode to validate and standardize address data. Ensure accurate deliveries and prevent errors by cleaning addresses directly within your workflows. Vapi integration inside Latenode makes data cleaning repeatable and scalable without extra coding. Automate address verification as part of lead gen, order processing, or CRM upkeep.
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FAQ LiveChat and Vapi
How can I connect my LiveChat account to Vapi using Latenode?
To connect your LiveChat account to Vapi on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Vapi accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically call chat users?
Yes! Latenode lets you trigger Vapi calls based on LiveChat events. Use no-code blocks or JavaScript for advanced routing, ensuring rapid response and personalized engagement.
What types of tasks can I perform by integrating LiveChat with Vapi?
Integrating LiveChat with Vapi allows you to perform various tasks, including:
- Initiating a phone call to a customer based on specific chat keywords.
- Creating Vapi contacts from new LiveChat user information automatically.
- Sending SMS notifications via Vapi for urgent LiveChat support requests.
- Logging LiveChat transcripts as call summaries in Vapi for context.
- Updating Vapi contact details based on LiveChat interactions in real-time.
How do I handle LiveChat API rate limits?
Latenode's built-in throttling and error handling manage LiveChat API limits, ensuring reliable automation even with high chat volumes.
Are there any limitations to the LiveChat and Vapi integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex call routing logic might require custom JavaScript coding.
- Vapi call costs are separate and depend on your Vapi plan.
- Real-time data synchronization depends on the polling interval configured.
