Best integrations for LiveChat 2025
Connect LiveChat with apps you already use. Build workflows that save time and improve service.
Google Sheets
Record LiveChat transcripts. Store customer data, such as emails or support requests. Trigger reports based on chat volume. Maintain data integrity by updating spreadsheets automatically. Perform analysis of common issues or resolutions.
Slack
Send notifications to channels for specific LiveChat events. Escalate urgent support cases to relevant teams. Notify agents of new chat assignments. Track customer sentiment trends via automated summaries. Improve response times and collaboration during critical interactions.
Salesforce
Create new leads or update existing records directly from LiveChat. Log chat transcripts to Salesforce activity histories. Route chats to sales reps based on Salesforce account ownership. Get a complete view of customer interactions for improved sales strategies.
HubSpot
Sync LiveChat data to enrich HubSpot contact profiles. Qualify leads and personalize marketing campaigns. Trigger automated follow-up sequences after chat sessions. Track which content drives the most LiveChat engagement. Measure the impact of chat support on conversions.
Jira
Create Jira tickets automatically from LiveChat conversations. Provide detailed context to development teams. Link support requests directly to relevant bug reports. Improve issue resolution times with streamlined workflows. Keep customers informed about progress on their issues.
Twilio
Send SMS notifications from LiveChat for critical alerts. Engage customers across multiple channels. Verify phone numbers collected during chat sessions. Offer proactive support via SMS based on website behavior. Combine chat and SMS for a unified customer experience.
Zendesk
Create or update Zendesk tickets from LiveChat interactions. Centralize support requests from various channels. Provide agents with a unified view of customer history. Improve cross-functional workflows between chat and ticketing systems. Track support performance across all platforms.
Mailchimp
Add new subscribers to Mailchimp lists directly from LiveChat. Segment audiences based on chat conversation data. Trigger targeted email campaigns based on chat engagement. Personalize email content with information gathered during chat sessions. Improve email marketing ROI.
Google Calendar
Schedule appointments directly from LiveChat. Automatically create calendar events for demos, consultations, or follow-up calls. Send meeting invitations and reminders to customers. Streamline the appointment booking process for sales and support teams. Improve customer satisfaction with prompt scheduling.
Google Translate
Translate LiveChat conversations in real time. Support customers in multiple languages without needing multilingual agents. Improve understanding and communication across global teams. Automatically detect the customer's language and translate accordingly. Expand your support reach to a wider audience.