How to connect Mailhook and Userback
Create a New Scenario to Connect Mailhook and Userback
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Mailhook, triggered by another scenario, or executed manually (for testing purposes). In most cases, Mailhook or Userback will be your first step. To do this, click "Choose an app," find Mailhook or Userback, and select the appropriate trigger to start the scenario.

Add the Mailhook Node
Select the Mailhook node from the app selection panel on the right.

Mailhook
Configure the Mailhook
Click on the Mailhook node to configure it. You can modify the Mailhook URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Userback Node
Next, click the plus (+) icon on the Mailhook node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.

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Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the Mailhook and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Mailhook and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Userback
Trigger on Webhook
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Webhook response
Save and Activate the Scenario
After configuring Mailhook, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Mailhook and Userback integration works as expected. Depending on your setup, data should flow between Mailhook and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Mailhook and Userback
Mailhook + Userback + Slack: When a new email is received via Mailhook, it's used to create feedback in Userback. Then, a notification about the new Userback feedback is sent to a specified Slack channel.
Userback + Mailhook + Discord bot: When new feedback is created in Userback, Mailhook receives it, and then the Discord bot posts a message in a specified Discord channel with the Userback feedback details.
Mailhook and Userback integration alternatives
About Mailhook
Use Mailhook in Latenode to instantly capture incoming emails and parse their contents into usable data. Trigger workflows on specific email events, like form submissions or order confirmations. Route parsed data to other apps, databases, or AI models for advanced processing. Automate email handling without code and scale as needed.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
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FAQ Mailhook and Userback
How can I connect my Mailhook account to Userback using Latenode?
To connect your Mailhook account to Userback on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Mailhook and click on "Connect".
- Authenticate your Mailhook and Userback accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger Userback feedback from parsed Mailhook data?
Yes, you can! Latenode's parsing and data manipulation tools let you extract information from Mailhook and automatically trigger feedback requests in Userback based on specific criteria, improving user insights.
What types of tasks can I perform by integrating Mailhook with Userback?
Integrating Mailhook with Userback allows you to perform various tasks, including:
- Automatically create Userback tickets from specific incoming Mailhook emails.
- Send automated follow-up emails through Mailhook after Userback feedback submission.
- Update Userback ticket statuses based on actions taken in Mailhook.
- Analyze email content from Mailhook to categorize Userback feedback automatically.
- Create custom dashboards combining data from both Mailhook and Userback.
How does Latenode handle Mailhook email parsing?
Latenode offers advanced parsing tools, including AI-powered data extraction and JavaScript functions, enabling precise data retrieval from Mailhook emails.
Are there any limitations to the Mailhook and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Attachment sizes from Mailhook are limited by the Userback API.
- Complex data transformations might require JavaScript knowledge.
- Real-time synchronization depends on the Mailhook polling interval.