Connect ManyChat and Freshdesk Integrations

Swap Apps

Step 1: Choose a Trigger

Step 2: Choose an Action

When this happens...

Name of node

action, for one, delete

Name of node

action, for one, delete

Name of node

action, for one, delete

Name of node

description of the trigger

Name of node

action, for one, delete

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Do this.

Name of node

action, for one, delete

Name of node

action, for one, delete

Name of node

action, for one, delete

Name of node

description of the trigger

Name of node

action, for one, delete

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Try it now

No credit card needed

Without restriction

How to connect ManyChat and Freshdesk

Integrating ManyChat with Freshdesk opens up a world of streamlined customer support and communication. By utilizing platforms like Latenode, you can easily connect these powerful tools, allowing for seamless ticket generation directly from chatbot interactions. This integration ensures that your customer queries are efficiently tracked and resolved, enhancing the overall user experience. With just a few clicks, you can automate the process and let your chatbot handle initial inquiries while Freshdesk takes care of the follow-ups.

Step 1: Create a New Scenario to Connect ManyChat and Freshdesk

Step 2: Add the First Step

Step 3: Add the ManyChat Node

Step 4: Configure the ManyChat

Step 5: Add the Freshdesk Node

Step 6: Authenticate Freshdesk

Step 7: Configure the ManyChat and Freshdesk Nodes

Step 8: Set Up the ManyChat and Freshdesk Integration

Step 9: Save and Activate the Scenario

Step 10: Test the Scenario

Why Integrate ManyChat and Freshdesk?

ManyChat and Freshdesk are two powerful tools that enhance customer engagement and support. By integrating these platforms, businesses can streamline their communication processes significantly, providing a seamless experience for users.

ManyChat is widely recognized for its capabilities in automating communication via chatbots, particularly on platforms like Facebook Messenger. It allows users to build interactive conversations and nurture leads, making it a great choice for marketing automation.

Freshdesk, on the other hand, is a comprehensive customer support tool that offers ticketing, support, and knowledgebase features. This enables businesses to manage customer inquiries efficiently and maintain high levels of service quality.

Integrating ManyChat with Freshdesk can yield numerous benefits:

  1. Streamlined Processes: By connecting ManyChat with Freshdesk, customer inquiries generated through chatbot interactions can be automatically converted into support tickets, ensuring no query goes unanswered.
  2. Improved Response Times: With automated ticket creation, support teams can respond to customer requests more quickly, enhancing overall satisfaction.
  3. Data Sync: Keeping customer information updated across platforms allows for a more personalized service experience.
  4. Enhanced Analytics: Combining data from both platforms enables businesses to analyze customer interactions and support queries for better insights and decision-making.

To facilitate this integration, you can utilize platforms like Latenode, which specializes in providing a no-code environment for connecting different apps and services efficiently. This empowers businesses to set up automated workflows without the need for extensive programming knowledge.

In conclusion, by leveraging the integration of ManyChat with Freshdesk, companies can enhance their customer support mechanisms, increase operational efficiency, and ultimately drive greater customer satisfaction. By taking this step, businesses are better positioned to address customer needs promptly and effectively.

Most Powerful Ways To Connect ManyChat and Freshdesk?

Connecting ManyChat and Freshdesk can significantly enhance your customer support capabilities by automating processes and improving communication. Here are three powerful ways to achieve this integration:

  1. Utilize Latenode for Seamless Automation
    Latenode is an excellent integration platform that enables you to create automated workflows between ManyChat and Freshdesk. By setting up triggers in ManyChat, such as new user interactions, you can automatically create support tickets in Freshdesk. This ensures that no customer inquiry goes unanswered, streamlining your support process and saving time.
  2. Dynamic Ticket Creation based on User Input
    With ManyChat, you can gather specific information from users in your chat flows. By connecting this data to Freshdesk, you can create dynamic tickets that include all relevant details, such as the user’s name, issue description, and any necessary follow-up information. This not only enhances the customer experience but also provides your support team with the context they need for effective resolutions.
  3. Automated Status Updates via ManyChat
    Once you’ve connected ManyChat and Freshdesk, you can automate status updates for customers. For instance, when a ticket is updated in Freshdesk, ManyChat can send a proactive message to the user, informing them of the change. This keeps customers in the loop and reduces the volume of follow-up inquiries, further optimizing your workflow.

By employing these methods, you can create a robust bridge between ManyChat and Freshdesk, ultimately leading to enhanced customer satisfaction and improved support efficiency.

How Does ManyChat work?

ManyChat is a robust conversational marketing platform that empowers users to create automated chat experiences. Integrations enhance its functionality, allowing users to connect ManyChat with various external applications and services seamlessly. This can help streamline workflows, manage customer data, and enhance communication strategies.

With ManyChat, you can utilize various integration options to enhance the capabilities of your chatbots. One prominent way to achieve this is through integration platforms like Latenode. This platform allows users to connect ManyChat with thousands of other applications without requiring any coding skills, enabling you to automate tasks and sync data effortlessly.

  1. Start by navigating to the integrations section in ManyChat.
  2. Select the appropriate integration platform, such as Latenode, and choose the services you wish to connect.
  3. Follow the guided setup process, which usually involves authenticating your accounts and configuring the necessary data flows.
  4. Once integrated, you can create automated actions based on user interactions within your ManyChat chatbot.

This integration capability can significantly enhance your marketing efforts by allowing you to pull in user data from other platforms or send information collected in chat conversations to your CRM systems. By leveraging these integrations, you can create a more cohesive and streamlined experience that not only saves time but also delivers a personalized approach for your audience.

How Does Freshdesk work?

Freshdesk is a versatile customer support platform that enhances your ability to manage customer inquiries efficiently. It offers a range of integrations that allow you to connect with various tools and enhance your support team's capabilities. This means that, through Freshdesk, you can seamlessly access the functionalities of different applications without the need for extensive coding skills.

Integrations can be achieved through various integration platforms, like Latenode, which simplifies the process of connecting Freshdesk with other services. Using such platforms, you can automate workflows, sync data, and ensure that information flows smoothly between your support system and your preferred tools. This not only streamlines your processes but also enhances productivity by minimizing manual tasks.

  1. Identify the tools you want to integrate with Freshdesk, such as project management software, CRM systems, or communication platforms.
  2. Use Latenode or similar platforms to create connections between Freshdesk and these tools, often with minimal setup required.
  3. Configure the data that needs to be shared, including tickets, customer information, or feedback.
  4. Test the integration to ensure everything is working correctly and making adjustments as necessary.

Overall, with Freshdesk's integration capabilities, you can tailor your customer support experience to meet your specific needs, ensuring that your team is equipped with the best tools available to provide exceptional service. This flexibility not only improves team collaboration but also elevates the overall customer experience.

FAQ ManyChat and Freshdesk

What is the purpose of integrating ManyChat with Freshdesk?

The integration between ManyChat and Freshdesk allows businesses to streamline their customer support processes by combining the chatbot capabilities of ManyChat with the ticketing and support management features of Freshdesk. This ensures that queries initiated through chats can be escalated to Freshdesk for better tracking and resolution.

How do I set up the integration between ManyChat and Freshdesk?

To set up the integration, you will need to:

  1. Create accounts on both ManyChat and Freshdesk.
  2. Access the Latenode integration platform and select ManyChat and Freshdesk.
  3. Follow the prompts to authenticate your accounts and grant permissions.
  4. Configure the trigger events in ManyChat that will create tickets in Freshdesk.
  5. Test the integration to ensure that messages and ticket creation functions as expected.

Can I customize the messages sent from ManyChat to Freshdesk?

Yes, you can customize the messages sent from ManyChat to Freshdesk. You can specify the fields and data that should be included in the ticket, such as customer information, chat transcripts, and any additional notes. This helps to ensure that the support team has all the necessary information when addressing customer queries.

What kind of data can be transferred between ManyChat and Freshdesk?

Data that can be transferred includes:

  • Customer information (name, email, phone number)
  • Message content from the ManyChat conversation
  • Conversation tags and custom fields
  • Ticket status and resolution updates

Is there a limit on the number of tickets I can create through ManyChat?

There is no fixed limit imposed by the integration itself; however, your Freshdesk plan may have limitations on the number of tickets you can manage monthly. It's advisable to check your Freshdesk plan details for any constraints and ensure that it meets your business needs.

Reviews

Discover User Insights and Expert Opinions on Automation Tools 🚀

Livia F.

Owner and Developer Computer Software
November 8, 2024

I am being able to reduce the time of building my backend and still have low costs. The other platforms are way more expensive. And its always easier to measure the expenses of a scenario with  Latenode. The customer suppost always respond super fast.

Hoang T.

Education Management
September 5, 2024

Latenode and their support team have been great and responsive in providing my team with support in creating a workflow where our data from Google Sheet Form Submissions will take the users that submitted the form and then use our OpenAI API to create newsletters to send to them. Latenode's price point and use of credits through execution time allows it to be a cheaper alternative to Zapier or Make. Drag and drop modules give it a familiar experience when compared to its competitors and get the same job done at a cost-effective price.

Hemanth Kumar B.

Automation Expert
July 25, 2024

Relaible alternative to Zapier and Make with Extended Functionality -JS Node, Headless Browser, AI Assistant. Ease of use and Support Quality

John T.

Marketing and Advertising, Self-employed
May 31, 2024

Affordable Automation with Robust Features – I've been using Latenode for over a month now, and I already prefer it over more popular options like Zapier, Pabbly, or Make. The biggest advantage of Latenode is its significantly lower automation costs, all while maintaining the same robust features. The only downside is the limited integrations, but that's understandable given that it's a newer player in the market. Overall, Latenode offers excellent value and has quickly become my go-to for automation needs. Significantly lower automation costs compared to Zapier, Pabbly, and Make Maintains the same robust features as more popular platforms Excellent value for money. Limited integrations due to being a newer player in the market

Petar V.

CEO, Computer Software
October 25, 2024

Best low code tool on market!! I am just starting my journey deeper but for time now this tool is excellent and it is far most better then make.com. I especially like the ease of use and the fact that for Google services, there's no need to manually go to the API or the Google console to look for the Client ID and similar things. For now evertyhing is perfectly fitted to my needs

Long N.

CEO, Software
October 25, 2024

I love this app! Completely perfect trial, I hope you guy can grow more. I love how they support users, in my case, there is a bug that make my own logics didn't work, but they support ASAP, fix the bug very soon, I want this app to grow!

Srivamshi

@Srivamshi
April 29, 2024

Latenode = budget-friendly automation hero. Does everything I need, simple interface, great value. Ditch the expensive options! 😀

Mike Kirshtein

Founder & Leadership at Audax Group
March 5, 2024

Latenode has replaced Zapier and Make⚡️ Our business requires us to send lots of webhooks every day and we need a reliable service that's easy on the pockets and that's Latenode.

Loïc Pipoz

@LoïcPipoz
February 23, 2024

Really good solution to automate anything with any API ! Nice integration of IA. Would love if launching service on AWS EU !! 🔥

Mohamad Eldeeb

@mohamad_eldeeb
April 10, 2024

Really good solution to automate anything with any API ! Nice integration of AI.

Nabil Narin

@NabilNarin
July 6, 2024

Latenode overall are great! 🚀 Its great to see latenode because it offers cheaper price and also the platform are easy to navigate and not to steep for learning but maybe the documentation should be updated. everything else are perfect!

Chandresh Yadav

@ChandreshYadav
July 7, 2024

Works fine cheaper then Zapier! 💸

Ryan

@Ryan
April 29, 2024

Latenode A Great Choice For Low Code. I have been working with Latenode for about 5 months moving some flows from other services. The move has been great and the team is very responsive when help was needed to learn the new system. Their pricing is better than I have seen anywhere else 🔥

Hammad Hafeez

@HammadHafeez
July 10, 2024

Latenode is Hero 🚀 Latenode blows away the competition with its unbeatable services: 99% uptime automations, affordable pricing saves me money, and the user-friendly interface keeps things running smooth plus for complex tasks, I can add custom code and headless browser automation. Forget Zapier, Latenode is my new workflow automation!

Wael Esmair

@Wael_Esmair
March 21, 2024

Latenode is an extremely impressive product! Latenode's support for custom code has allowed us to tailor automation solutions precisely to our (and our clients) needs. The platform is super flexible and we are very excited to see what other non-typical use cases we can implement using their product. Support is very helpful and it's nice to know that we have a whole community to lean on.

Sri Vamshi

April 29, 2024

Latenode is a hidden gem! If you use Zapier for automation, check this out. Super similar features but way, WAY more affordable. The free plan is generous, and it's easy to set up workflows even if you're not tech-savvy. Perfect for small businesses or anyone wanting to simplify their life with automation on a budget. Highly recommend!

Doug

@Doug
March 6, 2024

Beginning of Great Things. They're new, but doing an excellent job providing a very serious alternative to their competition. As a beginner, Latenodes documentation, templates and affiliate connections are all helpful to get your flow ideas started. Very friendly to communicate with and looking forward to their success 🚀

Carlos Jimenez

@CarlosJimenez
August 28, 2024

Best automation tool for the price. The price model is excelent for complex automation. The integrations are dev friendly and the Code optiones are a life saver. I think this software is a incredible product with an awesome future 🚀

Celiker Atak

@Celiker_Atak
April 15, 2024

Latenode is a powerful automation tool. Zapier is a powerful automation tool that can help businesses of all sizes save time and money. It's easy to use, even for those with no coding experience, and it can connect hundreds of different apps and services. However, it can be expensive for some users, and it can be difficult to troubleshoot when things go wrong.The best part of the application is that it is a cheaper system compared to other platforms 🔥

Stockton F.

@stockton_fisher
March 11, 2024

I honestly love how Latenode has approached automation. The "low-code" approach is perfect for my needs. I'm not a developer, but with the help of their AI helper I can get cool stuff done very quickly! For most of the time, the beautiful drag-n-drop canvas gets the job done very efficiently. I also love their method of creating your own "connectors" using nodules. Makes it very easy to re-use custom connection nodes in other scenarios. The pricing also makes a lot of sense if you're doing "less" but "longer running" processes.

Christian Jade Yap Samson

@ChristianJade
April 6, 2024

You must try it! 🔥 I've been blown away by Latenode's ease of use and affordability. As someone who's currently testing it out, I can honestly say it's exceeded my expectations at every turn. The platform itself is incredibly intuitive. They've struck a perfect balance between no-code and low-code functionality, making it accessible for beginners but powerful enough for complex automations. The best part? During my testing phase, I haven't encountered a single error. Everything has run smoothly and exactly as intended. Latenode is a game-changer for anyone looking to streamline their workflows without breaking the bank. It's a must-try for anyone looking to boost their productivity.

Hoang

@Hoang
September 6, 2024

Latenode, awesome support from the team and automation 🚀 Latenode and their support team have been great and responsive in providing my team with support in creating a workflow where our data from Google Sheet Form Submissions will take the users that submitted the form and then use our OpenAI API to create newsletters to send to them. Their price point and use of credits through execution time allows it to be a cheaper alternative to Zapier or Make. Drag and drop modules give it a familiar experience when compared to its competitors and get the same job done at a cost-effective price.

Leland Best

@Leland_Best
April 1, 2024

Finally found what I was looking for...Even before seeing what was under the hood and meeting face to face with Daniel (CMO), I was already impressed with the business model compared to the others. As someone who's been marketing software products for over 2 decades, and a user of all things automation (to some extent or another) such as Zapier, Pabbly, n8n, and Active Pieces; I felt compelled to go right for a partnership deal with these guys. It was kind of a no-brainer. Looking forward to building some incredible automations for businesses around the world with this team.

Backed by