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Orchestrate seamless handoffs from ManyChat to LiveChat for complex queries. Latenode's visual editor makes it easier to customize conversation flows while affordable pricing scales your support capacity.
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Create ManyChat to LiveChat workflow
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Create a New Scenario to Connect ManyChat and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a ManyChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, ManyChat or LiveChat will be your first step. To do this, click "Choose an app," find ManyChat or LiveChat, and select the appropriate trigger to start the scenario.
Add the ManyChat Node
Select the ManyChat node from the app selection panel on the right.
ManyChat
Configure the ManyChat
Click on the ManyChat node to configure it. You can modify the ManyChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LiveChat Node
Next, click the plus (+) icon on the ManyChat node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
ManyChat
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LiveChat
Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the ManyChat and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the ManyChat and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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LiveChat
Trigger on Webhook
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ManyChat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring ManyChat, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the ManyChat and LiveChat integration works as expected. Depending on your setup, data should flow between ManyChat and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
ManyChat + LiveChat + Google Sheets: When a new chat is started in ManyChat, capture the user's information and log it in a Google Sheet for lead analysis, including if the chat escalates to a LiveChat agent.
ManyChat + LiveChat + Slack: When a conversation in ManyChat is tagged, indicating it was escalated to a LiveChat agent, send a notification to a designated Slack channel to alert the team.
About ManyChat
Use ManyChat in Latenode to automate personalized messaging based on triggers from other apps. Sync contact data, manage chatbot flows based on CRM updates, or route leads to sales teams via Slack. Build flexible, scalable marketing automation without complex coding or per-step fees using Latenode’s visual editor.
Related categories
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
Related categories
How can I connect my ManyChat account to LiveChat using Latenode?
To connect your ManyChat account to LiveChat on Latenode, follow these steps:
Can I automatically send LiveChat transcripts to ManyChat?
Yes, you can! Latenode's flexible data mapping ensures seamless transfer of transcripts. Analyze conversations in ManyChat to improve bot flows and personalize future interactions.
What types of tasks can I perform by integrating ManyChat with LiveChat?
Integrating ManyChat with LiveChat allows you to perform various tasks, including:
How can I trigger ManyChat flows from LiveChat events in Latenode?
Latenode lets you trigger ManyChat flows directly from LiveChat events like new chats. Use this to initiate follow-ups or capture leads efficiently.
Are there any limitations to the ManyChat and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: