How to connect Microsoft Outlook and Delighted
Create a New Scenario to Connect Microsoft Outlook and Delighted
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Microsoft Outlook, triggered by another scenario, or executed manually (for testing purposes). In most cases, Microsoft Outlook or Delighted will be your first step. To do this, click "Choose an app," find Microsoft Outlook or Delighted, and select the appropriate trigger to start the scenario.

Add the Microsoft Outlook Node
Select the Microsoft Outlook node from the app selection panel on the right.

Microsoft Outlook
Configure the Microsoft Outlook
Click on the Microsoft Outlook node to configure it. You can modify the Microsoft Outlook URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Delighted Node
Next, click the plus (+) icon on the Microsoft Outlook node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.

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Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the Microsoft Outlook and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Microsoft Outlook and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Delighted
Trigger on Webhook
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Microsoft Outlook
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Webhook response
Save and Activate the Scenario
After configuring Microsoft Outlook, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Microsoft Outlook and Delighted integration works as expected. Depending on your setup, data should flow between Microsoft Outlook and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Microsoft Outlook and Delighted
Delighted + Microsoft Teams: When a new response is received in Delighted, a message is sent to a Microsoft Teams channel to share customer feedback.
Delighted + Google Sheets + Microsoft Outlook: When a new response is received in Delighted, the response data is added as a new row in Google Sheets. Then, a summary email containing key data points is sent via Microsoft Outlook.
Microsoft Outlook and Delighted integration alternatives
About Microsoft Outlook
Automate email tasks with Microsoft Outlook in Latenode. Send personalized emails, track replies, or create calendar events based on triggers from other apps. Latenode lets you integrate Outlook with your CRM, database, or other tools in visual workflows. Manage email flow without manual work, customize it with code, and scale it on demand.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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FAQ Microsoft Outlook and Delighted
How can I connect my Microsoft Outlook account to Delighted using Latenode?
To connect your Microsoft Outlook account to Delighted on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Microsoft Outlook and click on "Connect".
- Authenticate your Microsoft Outlook and Delighted accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger surveys based on sent emails?
Yes, trigger Delighted surveys automatically when emails are sent from Microsoft Outlook. Latenode's no-code blocks make this easy, improving feedback collection and response rates.
What types of tasks can I perform by integrating Microsoft Outlook with Delighted?
Integrating Microsoft Outlook with Delighted allows you to perform various tasks, including:
- Automatically sending Delighted surveys after specific emails.
- Creating new Delighted contacts from Microsoft Outlook contacts.
- Updating Delighted contacts with Microsoft Outlook information.
- Triggering email alerts based on Delighted survey responses.
- Analyzing survey responses and updating Microsoft Outlook contacts.
How do I handle large-scale data processing from Microsoft Outlook?
Latenode scales to process large volumes of data using optimized workflows and flexible JavaScript integrations, ensuring efficient Microsoft Outlook automation.
Are there any limitations to the Microsoft Outlook and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Attachment size limits are inherited from Microsoft Outlook.
- Delighted survey limits depend on your Delighted subscription.
- Real-time data synchronization may experience brief delays.