How to connect Microsoft Teams and PagerDuty
Create a New Scenario to Connect Microsoft Teams and PagerDuty
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Microsoft Teams, triggered by another scenario, or executed manually (for testing purposes). In most cases, Microsoft Teams or PagerDuty will be your first step. To do this, click "Choose an app," find Microsoft Teams or PagerDuty, and select the appropriate trigger to start the scenario.

Add the Microsoft Teams Node
Select the Microsoft Teams node from the app selection panel on the right.

Microsoft Teams
Configure the Microsoft Teams
Click on the Microsoft Teams node to configure it. You can modify the Microsoft Teams URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the PagerDuty Node
Next, click the plus (+) icon on the Microsoft Teams node, select PagerDuty from the list of available apps, and choose the action you need from the list of nodes within PagerDuty.

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Authenticate PagerDuty
Now, click the PagerDuty node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your PagerDuty settings. Authentication allows you to use PagerDuty through Latenode.
Configure the Microsoft Teams and PagerDuty Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Microsoft Teams and PagerDuty Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring Microsoft Teams, PagerDuty, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Microsoft Teams and PagerDuty integration works as expected. Depending on your setup, data should flow between Microsoft Teams and PagerDuty (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Microsoft Teams and PagerDuty
PagerDuty + Jira + Microsoft Teams: When a high-priority incident is created or updated in PagerDuty, a Jira issue is automatically created. The relevant team is then notified in Microsoft Teams via a channel message.
PagerDuty + ServiceNow + Microsoft Teams: When a PagerDuty incident is resolved, the corresponding ServiceNow ticket is updated, and a summary of the incident is posted to a dedicated Teams channel.
Microsoft Teams and PagerDuty integration alternatives
About Microsoft Teams
Use Microsoft Teams in Latenode to automate notifications and approvals. Instead of manual updates, automatically post messages based on triggers from other apps (like CRM or databases). Streamline workflows and improve team communication by connecting Teams to your automated processes without complex coding.
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About PagerDuty
Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.
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See how Latenode works
FAQ Microsoft Teams and PagerDuty
How can I connect my Microsoft Teams account to PagerDuty using Latenode?
To connect your Microsoft Teams account to PagerDuty on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Microsoft Teams and click on "Connect".
- Authenticate your Microsoft Teams and PagerDuty accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically post PagerDuty alerts to a Teams channel?
Yes, you can! Latenode's visual editor makes it easy to trigger Teams messages based on PagerDuty incidents, keeping your team instantly informed and improving response times.
What types of tasks can I perform by integrating Microsoft Teams with PagerDuty?
Integrating Microsoft Teams with PagerDuty allows you to perform various tasks, including:
- Send incident notifications to specific Teams channels.
- Create dedicated Teams channels for critical incidents.
- Update incident status in PagerDuty based on Teams reactions.
- Trigger PagerDuty incidents from Teams commands.
- Escalate incidents based on team availability in Teams.
Can I customize alert messages sent to Microsoft Teams on Latenode?
Yes! Latenode enables highly customizable messages using JavaScript, AI prompts, and data from both apps. Tailor alerts for maximum clarity and impact.
Are there any limitations to the Microsoft Teams and PagerDuty integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex workflows may require some JavaScript knowledge.
- Real-time updates depend on the API rate limits of both apps.
- Initial setup requires admin privileges for both applications.