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How to connect Miro and LiveChat
Create a New Scenario to Connect Miro and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Miro, triggered by another scenario, or executed manually (for testing purposes). In most cases, Miro or LiveChat will be your first step. To do this, click "Choose an app," find Miro or LiveChat, and select the appropriate trigger to start the scenario.
Add the Miro Node
Select the Miro node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Miro node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Miro and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Miro and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Miro, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Miro and LiveChat integration works as expected. Depending on your setup, data should flow between Miro and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Miro and LiveChat
LiveChat + Miro + Jira: When a chat is deactivated in LiveChat, the automation checks if a Miro board was shared during the session. If so, a Jira ticket is created, including a link to the Miro board and the chat transcript for context.
LiveChat + Miro + Slack: When a LiveChat conversation ends, this automation sends the relevant Miro board to the agent in a Slack direct message for easy reference. This also allows the agent to quickly share visual information.
Miro and LiveChat integration alternatives
About Miro
Automate Miro board updates based on triggers from other apps. Latenode connects Miro to your workflows, enabling automatic creation of cards, text, or frames. Update Miro based on data from CRMs, databases, or project management tools, reducing manual work. Perfect for agile project tracking and visual process management, inside fully automated scenarios.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ Miro and LiveChat
How can I connect my Miro account to LiveChat using Latenode?
To connect your Miro account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Miro and click on "Connect".
- Authenticate your Miro and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Miro boards from new LiveChat transcripts?
Yes, you can! Latenode allows you to automatically trigger Miro board creation whenever a new LiveChat transcript is available. This streamlines visual collaboration and reporting.
What types of tasks can I perform by integrating Miro with LiveChat?
Integrating Miro with LiveChat allows you to perform various tasks, including:
- Create Miro boards for each new LiveChat conversation.
- Send summaries of LiveChat transcripts to Miro for visual analysis.
- Update Miro sticky notes based on LiveChat support feedback.
- Trigger LiveChat messages when a Miro board is updated.
- Log LiveChat support requests as tasks on a Miro board.
How secure is my Miro data when using the Latenode integration?
Latenode employs robust security measures, including encryption and access controls, to protect your Miro data during integration and workflow execution.
Are there any limitations to the Miro and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Miro board structures might require custom JavaScript blocks.
- Rate limits imposed by Miro and LiveChat APIs may affect performance at high volumes.
- Real-time updates between the two apps are subject to API polling intervals.
