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How to connect Missive and Delighted
Create a New Scenario to Connect Missive and Delighted
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Missive, triggered by another scenario, or executed manually (for testing purposes). In most cases, Missive or Delighted will be your first step. To do this, click "Choose an app," find Missive or Delighted, and select the appropriate trigger to start the scenario.
Add the Missive Node
Select the Missive node from the app selection panel on the right.
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Add the Delighted Node
Next, click the plus (+) icon on the Missive node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.
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Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the Missive and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Missive and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Delighted
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Missive, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Missive and Delighted integration works as expected. Depending on your setup, data should flow between Missive and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Missive and Delighted
Delighted + Slack + Missive: When a new negative response is received in Delighted, a message is sent to a dedicated Slack channel to alert the team, and a Missive message is sent to the agent.
Delighted + Zendesk + Missive: When negative feedback is received in Delighted, a ticket is created in Zendesk to track the issue, and a Missive message is sent to the assigned agent.
Missive and Delighted integration alternatives
About Missive
Centralize team comms in Missive and automate actions via Latenode. Monitor email, social media, and SMS, then trigger workflows based on content or sender. Automatically create tasks, update records, or send alerts. Use Latenode's visual editor and scripting for custom rules and integrations, eliminating manual triage and speeding responses.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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FAQ Missive and Delighted
How can I connect my Missive account to Delighted using Latenode?
To connect your Missive account to Delighted on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Missive and click on "Connect".
- Authenticate your Missive and Delighted accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger surveys based on Missive conversation tags?
Yes, you can! Latenode allows triggering Delighted surveys based on Missive conversation tags, ensuring timely feedback. Use visual logic or JavaScript for advanced conditions.
What types of tasks can I perform by integrating Missive with Delighted?
Integrating Missive with Delighted allows you to perform various tasks, including:
- Automatically trigger a Delighted survey after a Missive conversation is closed.
- Create Missive tasks based on negative feedback received from Delighted surveys.
- Update Missive conversation tags with Delighted survey responses.
- Send personalized thank-you notes in Missive based on high Delighted scores.
- Track Delighted survey response rates directly within Missive conversations.
How can I filter survey results from Delighted inside Latenode?
You can filter Delighted survey results using Latenode's built-in data filters or JavaScript code to target specific feedback types.
Are there any limitations to the Missive and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical data sync is limited to recent records due to API constraints.
- Complex conditional logic may require JavaScript knowledge.
- Rate limits apply to both Missive and Delighted APIs depending on your plan.
