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How to connect Missive and Intercom
Create a New Scenario to Connect Missive and Intercom
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Missive, triggered by another scenario, or executed manually (for testing purposes). In most cases, Missive or Intercom will be your first step. To do this, click "Choose an app," find Missive or Intercom, and select the appropriate trigger to start the scenario.
Add the Missive Node
Select the Missive node from the app selection panel on the right.
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Add the Intercom Node
Next, click the plus (+) icon on the Missive node, select Intercom from the list of available apps, and choose the action you need from the list of nodes within Intercom.
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Authenticate Intercom
Now, click the Intercom node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Intercom settings. Authentication allows you to use Intercom through Latenode.
Configure the Missive and Intercom Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Missive and Intercom Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Missive, Intercom, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Missive and Intercom integration works as expected. Depending on your setup, data should flow between Missive and Intercom (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Missive and Intercom
Missive + Intercom + Slack: When a new conversation is started in Intercom, a contact is created in Missive. Subsequently, a message is sent to a designated Slack channel to notify the sales team about the new lead.
Intercom + Missive + Google Sheets: When a new conversation is created in Intercom, the conversation details are logged in a Google Sheet. A summary of the conversation is then created as a new post in Missive for team review.
Missive and Intercom integration alternatives
About Missive
Centralize team comms in Missive and automate actions via Latenode. Monitor email, social media, and SMS, then trigger workflows based on content or sender. Automatically create tasks, update records, or send alerts. Use Latenode's visual editor and scripting for custom rules and integrations, eliminating manual triage and speeding responses.
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About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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FAQ Missive and Intercom
How can I connect my Missive account to Intercom using Latenode?
To connect your Missive account to Intercom on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Missive and click on "Connect".
- Authenticate your Missive and Intercom accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Intercom leads from new Missive conversations?
Yes, you can! Latenode enables this automation, saving time. Automatically create new Intercom leads or update existing profiles based on Missive conversations, streamlining your sales process.
What types of tasks can I perform by integrating Missive with Intercom?
Integrating Missive with Intercom allows you to perform various tasks, including:
- Create Intercom tickets from new Missive conversations automatically.
- Send Missive messages when an Intercom ticket is updated.
- Sync contact information between Missive and Intercom.
- Log Missive conversations as Intercom notes.
- Trigger Missive actions based on Intercom events.
How to filter Missive conversations before creating Intercom leads?
Use Latenode's visual editor to add filter blocks, screening conversations by keywords, sentiment, or sender before lead creation, ensuring higher quality leads.
Are there any limitations to the Missive and Intercom integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by Missive and Intercom APIs may affect high-volume workflows.
- Complex data transformations may require JavaScript knowledge.
- Historical data migration between the platforms is not directly supported.
