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How to connect Missive and WhatsApp Business Cloud
Create a New Scenario to Connect Missive and WhatsApp Business Cloud
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Missive, triggered by another scenario, or executed manually (for testing purposes). In most cases, Missive or WhatsApp Business Cloud will be your first step. To do this, click "Choose an app," find Missive or WhatsApp Business Cloud, and select the appropriate trigger to start the scenario.
Add the Missive Node
Select the Missive node from the app selection panel on the right.
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Add the WhatsApp Business Cloud Node
Next, click the plus (+) icon on the Missive node, select WhatsApp Business Cloud from the list of available apps, and choose the action you need from the list of nodes within WhatsApp Business Cloud.
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Authenticate WhatsApp Business Cloud
Now, click the WhatsApp Business Cloud node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your WhatsApp Business Cloud settings. Authentication allows you to use WhatsApp Business Cloud through Latenode.
Configure the Missive and WhatsApp Business Cloud Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Missive and WhatsApp Business Cloud Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Missive, WhatsApp Business Cloud, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Missive and WhatsApp Business Cloud integration works as expected. Depending on your setup, data should flow between Missive and WhatsApp Business Cloud (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Missive and WhatsApp Business Cloud
Missive + Google Sheets + WhatsApp Business Cloud: When a new contact is created in Missive (e.g., a new support ticket), the contact details and ticket information are added to a Google Sheet. Then, a WhatsApp message is sent to the customer using a predefined template to confirm the ticket creation.
WhatsApp Business Cloud + Missive + OpenAI ChatGPT: When a new message is received in WhatsApp, the message content is sent to Missive to start a conversation. The message content is then also sent to OpenAI ChatGPT to generate a draft reply, and the draft reply is created in Missive.
Missive and WhatsApp Business Cloud integration alternatives
About Missive
Centralize team comms in Missive and automate actions via Latenode. Monitor email, social media, and SMS, then trigger workflows based on content or sender. Automatically create tasks, update records, or send alerts. Use Latenode's visual editor and scripting for custom rules and integrations, eliminating manual triage and speeding responses.
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About WhatsApp Business Cloud
Use WhatsApp Business Cloud in Latenode for automated messaging workflows. Send personalized updates, order confirmations, or support replies. Integrate it with your CRM, e-commerce platform, or database. Automate routing and customize messages with Latenode's visual editor and JavaScript support for flexible, scalable communication.
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FAQ Missive and WhatsApp Business Cloud
How can I connect my Missive account to WhatsApp Business Cloud using Latenode?
To connect your Missive account to WhatsApp Business Cloud on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Missive and click on "Connect".
- Authenticate your Missive and WhatsApp Business Cloud accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automate replies based on WhatsApp messages in Missive?
Yes, you can! Latenode lets you build custom logic with AI for smart replies. This ensures faster, more personalized customer service, scaling efficiently.
What types of tasks can I perform by integrating Missive with WhatsApp Business Cloud?
Integrating Missive with WhatsApp Business Cloud allows you to perform various tasks, including:
- Automatically create Missive conversations from new WhatsApp messages.
- Send WhatsApp Business Cloud messages for new Missive mentions.
- Update Missive tasks when WhatsApp message status changes.
- Archive conversations in Missive based on WhatsApp interaction.
- Trigger custom alerts in Missive from specific WhatsApp keywords.
Can I use JavaScript code to process data between these apps?
Yes! Latenode allows you to use JavaScript for complex data transformations and custom logic between Missive and WhatsApp Business Cloud.
Are there any limitations to the Missive and WhatsApp Business Cloud integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex workflows with very high message volumes may require optimization.
- Real-time updates are subject to API rate limits of both services.
- Some advanced Missive or WhatsApp features might not have direct node equivalents.
