.svg){kind=icon}
How to connect Missive and Zendesk
Create a New Scenario to Connect Missive and Zendesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Missive, triggered by another scenario, or executed manually (for testing purposes). In most cases, Missive or Zendesk will be your first step. To do this, click "Choose an app," find Missive or Zendesk, and select the appropriate trigger to start the scenario.
Add the Missive Node
Select the Missive node from the app selection panel on the right.
+
1
Missive
Add the Zendesk Node
Next, click the plus (+) icon on the Missive node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.
1
Missive
âš™
+
2
Zendesk
Authenticate Zendesk
Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.
Configure the Missive and Zendesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Missive and Zendesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
5
JavaScript
âš™
6
AI Anthropic Claude 3
âš™
+
7
Zendesk
1
Trigger on Webhook
âš™
2
Missive
âš™
âš™
3
Iterator
âš™
+
4
Webhook response
Save and Activate the Scenario
After configuring Missive, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Missive and Zendesk integration works as expected. Depending on your setup, data should flow between Missive and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Missive and Zendesk
Missive + Zendesk + Slack: When a new conversation is started in Missive, a ticket is created in Zendesk to address the conversation. Then, a Slack message is sent to a designated channel to alert the support team about the new Zendesk ticket.
Zendesk + Missive + Google Sheets: When a ticket is created in Zendesk, relevant details from the ticket and any associated Missive conversation (if available by searching for matching text) are added as a new row in a Google Sheet for reporting and tracking purposes.
Missive and Zendesk integration alternatives
About Missive
Centralize team comms in Missive and automate actions via Latenode. Monitor email, social media, and SMS, then trigger workflows based on content or sender. Automatically create tasks, update records, or send alerts. Use Latenode's visual editor and scripting for custom rules and integrations, eliminating manual triage and speeding responses.
Similar apps
Related categories
About Zendesk
Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.
Related categories
See how Latenode works
.svg)
.png)
FAQ Missive and Zendesk
How can I connect my Missive account to Zendesk using Latenode?
To connect your Missive account to Zendesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Missive and click on "Connect".
- Authenticate your Missive and Zendesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zendesk tickets from Missive conversations?
Yes, you can! Latenode lets you automate ticket creation based on triggers in Missive, saving time and ensuring all customer issues are properly tracked with robust workflows.
What types of tasks can I perform by integrating Missive with Zendesk?
Integrating Missive with Zendesk allows you to perform various tasks, including:
- Create new Zendesk tickets from Missive conversations automatically.
- Add Missive messages as internal notes to existing Zendesk tickets.
- Update Zendesk ticket statuses based on actions in Missive.
- Search for existing Zendesk tickets directly from Missive.
- Trigger Missive alerts when a Zendesk ticket is updated.
Can I use JavaScript to customize my Missive + Zendesk workflows?
Yes! Latenode allows you to incorporate JavaScript code for advanced data manipulation and custom logic within your Missive and Zendesk integrations.
Are there any limitations to the Missive and Zendesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript coding.
- Rate limits of the Missive and Zendesk APIs apply.
- Historical data migration requires custom implementation.
