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How to connect Monday and Zendesk
Create a New Scenario to Connect Monday and Zendesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Monday, triggered by another scenario, or executed manually (for testing purposes). In most cases, Monday or Zendesk will be your first step. To do this, click "Choose an app," find Monday or Zendesk, and select the appropriate trigger to start the scenario.
Add the Monday Node
Select the Monday node from the app selection panel on the right.
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Add the Zendesk Node
Next, click the plus (+) icon on the Monday node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.
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Authenticate Zendesk
Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.
Configure the Monday and Zendesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Monday and Zendesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Monday, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Monday and Zendesk integration works as expected. Depending on your setup, data should flow between Monday and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Monday and Zendesk
Zendesk + Monday + Slack: When a new ticket is created in Zendesk, a corresponding task is created in Monday.com. The relevant team is then notified via Slack about the new task.
Zendesk + Monday + Google Sheets: When a Zendesk ticket is updated, track its resolution status in a Monday.com board. Weekly, summarize the ticket resolution data from Monday and store it in Google Sheets for reporting.
Monday and Zendesk integration alternatives
About Monday
Sync Monday boards with other apps in Latenode to automate project updates and task management. Trigger actions in other systems (like sending emails or updating databases) based on Monday status changes. Visualize and customize workflows easily, scaling automations without complex code or per-step fees.
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About Zendesk
Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.
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FAQ Monday and Zendesk
How can I connect my Monday account to Zendesk using Latenode?
To connect your Monday account to Zendesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Monday and click on "Connect".
- Authenticate your Monday and Zendesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Monday items from new Zendesk tickets?
Yes, you can! Latenode's visual editor makes this easy. Automatically create Monday items for new Zendesk tickets to track support requests and streamline project management. Scale effortlessly with no-code or code.
What types of tasks can I perform by integrating Monday with Zendesk?
Integrating Monday with Zendesk allows you to perform various tasks, including:
- Create new Monday items when a new Zendesk ticket is created.
- Update Monday items when a Zendesk ticket is updated.
- Add Zendesk ticket details to existing Monday items.
- Automatically close Monday items when the corresponding Zendesk ticket is closed.
- Sync customer data between Monday and Zendesk for unified reporting.
How does Latenode handle data mapping between Monday and Zendesk?
Latenode offers visual data mapping. Easily map fields between Monday and Zendesk using our no-code interface, or use JavaScript for advanced data transformation.
Are there any limitations to the Monday and Zendesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by Monday and Zendesk APIs may affect high-volume workflows.
- Complex data transformations may require JavaScript coding.
- Custom fields in Monday and Zendesk might need manual mapping.
