Monster API and LiveChat Integration

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Enrich LiveChat conversations with detailed data using Monster API. Latenode's visual editor simplifies setup, while affordable execution-based pricing makes scaling complex data-driven support workflows easier and cheaper.

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Monster API

LiveChat

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Monster API and LiveChat

Create a New Scenario to Connect Monster API and LiveChat

In the workspace, click the โ€œCreate New Scenarioโ€ button.

Add the First Step

Add the first node โ€“ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Monster API, triggered by another scenario, or executed manually (for testing purposes). In most cases, Monster API or LiveChat will be your first step. To do this, click "Choose an app," find Monster API or LiveChat, and select the appropriate trigger to start the scenario.

Add the Monster API Node

Select the Monster API node from the app selection panel on the right.

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Monster API

Configure the Monster API

Click on the Monster API node to configure it. You can modify the Monster API URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the LiveChat Node

Next, click the plus (+) icon on the Monster API node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.

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Authenticate LiveChat

Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.

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Configure the Monster API and LiveChat Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Set Up the Monster API and LiveChat Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that donโ€™t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Monster API, LiveChat, and any additional nodes, donโ€™t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking โ€œRun onceโ€ and triggering an event to check if the Monster API and LiveChat integration works as expected. Depending on your setup, data should flow between Monster API and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Monster API and LiveChat

LiveChat + Monster API + Slack: When a new chat is initiated in LiveChat, this flow checks for active incidents via Monster API. If an incident is detected, a message is sent to a designated Slack channel.

LiveChat + Monster API + Jira: If a conversation is tagged in LiveChat, the flow checks Monster API for system outages. If confirmed, a Jira ticket is created for the engineering team to investigate.

Monster API and LiveChat integration alternatives

About Monster API

Struggling with unreliable or slow data? Integrate Monster API in Latenode to build automated data validation and cleansing workflows. Use its data enrichment and verification features to refine your data, then route the cleaned info to other services. Benefit from Latenode's visual editor and scalability for consistent, error-free data flow.

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context โ€“ all visually, and without code.

See how Latenode works

FAQ Monster API and LiveChat

How can I connect my Monster API account to LiveChat using Latenode?

To connect your Monster API account to LiveChat on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Monster API and click on "Connect".
  • Authenticate your Monster API and LiveChat accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically analyze customer sentiment in LiveChat using Monster API?

Yes, you can! Latenode lets you analyze LiveChat messages with Monster API for sentiment, then route chats based on the results. This helps prioritize urgent issues.

What types of tasks can I perform by integrating Monster API with LiveChat?

Integrating Monster API with LiveChat allows you to perform various tasks, including:

  • Automatically tagging chats based on keywords from Monster API's data extraction.
  • Creating new leads in your CRM from positive LiveChat sentiment analysis.
  • Triggering personalized email campaigns based on LiveChat interactions.
  • Updating customer profiles with data gathered during LiveChat sessions.
  • Sending automated summaries of LiveChat transcripts to your team channel.

How does Latenode handle Monster API's rate limits?

Latenode includes built-in rate limiting tools, ensuring smooth operation and preventing service disruptions during peak usage with Monster API.

Are there any limitations to the Monster API and LiveChat integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex Monster API queries might require custom JavaScript for optimal performance.
  • LiveChat's API limitations can affect real-time data processing at very high volumes.
  • The number of concurrent workflows depends on your Latenode subscription plan.

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