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How to connect Motion and LiveChat
Create a New Scenario to Connect Motion and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Motion, triggered by another scenario, or executed manually (for testing purposes). In most cases, Motion or LiveChat will be your first step. To do this, click "Choose an app," find Motion or LiveChat, and select the appropriate trigger to start the scenario.
Add the Motion Node
Select the Motion node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Motion node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Motion and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Motion and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Motion, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Motion and LiveChat integration works as expected. Depending on your setup, data should flow between Motion and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Motion and LiveChat
LiveChat + Slack: When a chat is tagged with a 'frustration' tag in LiveChat, a message is sent to a designated Slack channel to alert agents for immediate assistance.
LiveChat + Motion + Google Calendar: When a chat is deactivated in LiveChat, schedule a Motion meeting with the client in Google Calendar for a personalized demo and create a corresponding task in Motion.
Motion and LiveChat integration alternatives
About Motion
Use Motion in Latenode to auto-schedule tasks and projects based on real-time data. Trigger Motion updates from other apps, or update other tools when Motion tasks change. Connect it to your CRM or calendar, and automate team workflows. The low-code editor simplifies customization, ensuring tasks are prioritized and deadlines are met across all platforms.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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FAQ Motion and LiveChat
How can I connect my Motion account to LiveChat using Latenode?
To connect your Motion account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Motion and click on "Connect".
- Authenticate your Motion and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Motion tasks from new LiveChat conversations?
Yes, Latenode lets you create Motion tasks directly from new LiveChat conversations. This ensures that all support requests are tracked and actioned, leveraging Latenode's advanced routing and AI task prioritization.
What types of tasks can I perform by integrating Motion with LiveChat?
Integrating Motion with LiveChat allows you to perform various tasks, including:
- Create Motion tasks for urgent customer support issues reported via LiveChat.
- Send automated welcome messages via LiveChat to new Motion users.
- Update Motion task statuses based on LiveChat conversation outcomes.
- Log LiveChat transcripts to Motion project notes for context.
- Trigger Motion project updates when a LiveChat support goal is reached.
How easily can I customize my Motion and LiveChat automation on Latenode?
Latenode offers both no-code blocks and JavaScript support, providing unmatched flexibility to tailor your Motion and LiveChat automations precisely to your needs.
Are there any limitations to the Motion and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by Motion and LiveChat APIs may affect high-volume workflows.
- Custom fields in Motion and LiveChat might require custom JavaScript for full integration.
- Real-time updates depend on the responsiveness of the Motion and LiveChat APIs.
