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How to connect Motion and Zendesk
Create a New Scenario to Connect Motion and Zendesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Motion, triggered by another scenario, or executed manually (for testing purposes). In most cases, Motion or Zendesk will be your first step. To do this, click "Choose an app," find Motion or Zendesk, and select the appropriate trigger to start the scenario.
Add the Motion Node
Select the Motion node from the app selection panel on the right.
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Add the Zendesk Node
Next, click the plus (+) icon on the Motion node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.
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Authenticate Zendesk
Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.
Configure the Motion and Zendesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Motion and Zendesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Motion, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Motion and Zendesk integration works as expected. Depending on your setup, data should flow between Motion and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Motion and Zendesk
Motion + Zendesk + Slack: When a task is completed in Motion, a summary of the completed task is sent to Zendesk as a comment on a specified ticket, and a notification is sent to a Slack channel to inform the team.
Zendesk + Motion + Google Calendar: When a new ticket is created in Zendesk, a corresponding task is created in Motion with a deadline, and an event is added to Google Calendar to track the task's due date.
Motion and Zendesk integration alternatives
About Motion
Use Motion in Latenode to auto-schedule tasks and projects based on real-time data. Trigger Motion updates from other apps, or update other tools when Motion tasks change. Connect it to your CRM or calendar, and automate team workflows. The low-code editor simplifies customization, ensuring tasks are prioritized and deadlines are met across all platforms.
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About Zendesk
Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.
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FAQ Motion and Zendesk
How can I connect my Motion account to Zendesk using Latenode?
To connect your Motion account to Zendesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Motion and click on "Connect".
- Authenticate your Motion and Zendesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automate task creation in Motion from Zendesk tickets?
Yes, using Latenode! Automatically create Motion tasks from new Zendesk tickets, ensuring seamless project management and quicker response times. Latenode's flexibility makes it simple.
What types of tasks can I perform by integrating Motion with Zendesk?
Integrating Motion with Zendesk allows you to perform various tasks, including:
- Create Motion tasks when a new Zendesk ticket is created.
- Update Motion task statuses based on Zendesk ticket status changes.
- Add Zendesk ticket details to Motion task descriptions.
- Trigger Zendesk ticket creation when a Motion task is completed.
- Sync Motion project deadlines with Zendesk support SLAs.
HowdoIcustomizeMotionZendeskautomationworkflowsinLatenode?
Latenode allows deep customization using JavaScript, AI blocks, and webhooks. Tailor your Motion and Zendesk workflows to perfectly match your unique needs.
Are there any limitations to the Motion and Zendesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex conditional logic may require JavaScript knowledge.
- File attachments are subject to size limits of respective apps.
- Real-time sync depends on API availability and rate limits.
