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How to connect Moxie and Delighted
Create a New Scenario to Connect Moxie and Delighted
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Moxie, triggered by another scenario, or executed manually (for testing purposes). In most cases, Moxie or Delighted will be your first step. To do this, click "Choose an app," find Moxie or Delighted, and select the appropriate trigger to start the scenario.
Add the Moxie Node
Select the Moxie node from the app selection panel on the right.
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Add the Delighted Node
Next, click the plus (+) icon on the Moxie node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.
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Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the Moxie and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Moxie and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Delighted
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Moxie, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Moxie and Delighted integration works as expected. Depending on your setup, data should flow between Moxie and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Moxie and Delighted
Moxie + Delighted + Slack: When a customer interaction is marked as resolved in Moxie, it triggers a Delighted survey to be sent. The link to this survey is then posted to a dedicated Slack channel for tracking and follow-up.
Delighted + Moxie + Zendesk: If a Delighted survey receives a new negative response, the automation searches Moxie for the last agent who interacted with the customer. A high-priority ticket is then created in Zendesk and assigned to that agent.
Moxie and Delighted integration alternatives
About Moxie
Use Moxie in Latenode to automate data entry and validation workflows. Pull data from multiple sources, use Moxie to clean and standardize it, then push the refined data to your databases or apps. Benefit from Latenode's visual editor and scalable architecture to handle large datasets efficiently without code.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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FAQ Moxie and Delighted
How can I connect my Moxie account to Delighted using Latenode?
To connect your Moxie account to Delighted on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Moxie and click on "Connect".
- Authenticate your Moxie and Delighted accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger Delighted surveys based on Moxie chat outcomes?
Yes, you can! Latenode's visual editor makes this easy. Automatically send targeted surveys based on chat resolution, improving customer satisfaction analysis.
What types of tasks can I perform by integrating Moxie with Delighted?
Integrating Moxie with Delighted allows you to perform various tasks, including:
- Automatically triggering Delighted surveys after a Moxie chat is completed.
- Sending personalized Delighted surveys based on the Moxie agent who handled the chat.
- Updating customer records in a database based on Delighted survey responses.
- Creating reports summarizing customer satisfaction data from Delighted and Moxie.
- Using AI in Latenode to analyze survey responses and identify areas for improvement.
How do I handle errors when Moxie API limits are reached in Latenode?
Latenode offers built-in error handling, allowing you to implement retry logic or send notifications when Moxie API limits are exceeded.
Are there any limitations to the Moxie and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time data synchronization may be subject to API rate limits imposed by Moxie and Delighted.
- Complex data transformations might require JavaScript knowledge within Latenode.
- Customizable survey logic beyond standard Delighted options may need extra configuration.
