How to connect Moxie and Facebook Messenger
Create a New Scenario to Connect Moxie and Facebook Messenger
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Moxie, triggered by another scenario, or executed manually (for testing purposes). In most cases, Moxie or Facebook Messenger will be your first step. To do this, click "Choose an app," find Moxie or Facebook Messenger, and select the appropriate trigger to start the scenario.

Add the Moxie Node
Select the Moxie node from the app selection panel on the right.

Moxie
Add the Facebook Messenger Node
Next, click the plus (+) icon on the Moxie node, select Facebook Messenger from the list of available apps, and choose the action you need from the list of nodes within Facebook Messenger.

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Facebook Messenger

Authenticate Facebook Messenger
Now, click the Facebook Messenger node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Facebook Messenger settings. Authentication allows you to use Facebook Messenger through Latenode.
Configure the Moxie and Facebook Messenger Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Moxie and Facebook Messenger Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Facebook Messenger
Trigger on Webhook
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Moxie
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Moxie, Facebook Messenger, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Moxie and Facebook Messenger integration works as expected. Depending on your setup, data should flow between Moxie and Facebook Messenger (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Moxie and Facebook Messenger
Facebook Messenger + Google Sheets: Whenever a new message is received on Facebook Messenger, the content of the message is added as a new row in a Google Sheet for tracking and analysis.
Facebook Messenger + Moxie + Slack: When a customer sends a message via Facebook Messenger, a new client is created in Moxie (if one doesn't exist) and a notification is sent to a Slack channel to alert the support team.
Moxie and Facebook Messenger integration alternatives
About Moxie
Use Moxie in Latenode to automate data entry and validation workflows. Pull data from multiple sources, use Moxie to clean and standardize it, then push the refined data to your databases or apps. Benefit from Latenode's visual editor and scalable architecture to handle large datasets efficiently without code.
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About Facebook Messenger
Connect Facebook Messenger to Latenode to automate customer support or send personalized updates. Build flows to handle inbound messages, trigger actions in other apps, and route conversations intelligently. Use Latenode's visual editor and scripting tools to scale communication workflows with custom logic, without step-based pricing.
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See how Latenode works
FAQ Moxie and Facebook Messenger
How can I connect my Moxie account to Facebook Messenger using Latenode?
To connect your Moxie account to Facebook Messenger on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Moxie and click on "Connect".
- Authenticate your Moxie and Facebook Messenger accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automate lead capture from Facebook Messenger to Moxie?
Yes! Latenode’s visual editor allows for seamless lead capture. Automatically add new Facebook Messenger leads to Moxie, ensuring faster response times and improved customer engagement.
What types of tasks can I perform by integrating Moxie with Facebook Messenger?
Integrating Moxie with Facebook Messenger allows you to perform various tasks, including:
- Automatically creating Moxie tickets from Facebook Messenger inquiries.
- Sending automated Facebook Messenger updates based on Moxie ticket status.
- Syncing customer contact information between Moxie and Facebook Messenger.
- Triggering Facebook Messenger notifications for new Moxie agent assignments.
- Creating personalized customer support workflows using AI-powered responses.
How do I handle complex data transformations between Moxie and Facebook Messenger?
Latenode allows you to use JavaScript blocks for any complex transformations. This gives you the flexibility to handle any data structure differences.
Are there any limitations to the Moxie and Facebook Messenger integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by Moxie and Facebook Messenger APIs may affect workflow speed.
- Complex Moxie data structures may require custom JavaScript for optimal mapping.
- Changes to the Moxie or Facebook Messenger APIs could require workflow adjustments.