How to connect Moxie and WhatsApp Business Cloud
Create a New Scenario to Connect Moxie and WhatsApp Business Cloud
In the workspace, click the βCreate New Scenarioβ button.

Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Moxie, triggered by another scenario, or executed manually (for testing purposes). In most cases, Moxie or WhatsApp Business Cloud will be your first step. To do this, click "Choose an app," find Moxie or WhatsApp Business Cloud, and select the appropriate trigger to start the scenario.

Add the Moxie Node
Select the Moxie node from the app selection panel on the right.

Moxie
Add the WhatsApp Business Cloud Node
Next, click the plus (+) icon on the Moxie node, select WhatsApp Business Cloud from the list of available apps, and choose the action you need from the list of nodes within WhatsApp Business Cloud.

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WhatsApp Business Cloud

Authenticate WhatsApp Business Cloud
Now, click the WhatsApp Business Cloud node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your WhatsApp Business Cloud settings. Authentication allows you to use WhatsApp Business Cloud through Latenode.
Configure the Moxie and WhatsApp Business Cloud Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Moxie and WhatsApp Business Cloud Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donβt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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WhatsApp Business Cloud
Trigger on Webhook
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Moxie
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Moxie, WhatsApp Business Cloud, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Moxie and WhatsApp Business Cloud integration works as expected. Depending on your setup, data should flow between Moxie and WhatsApp Business Cloud (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Moxie and WhatsApp Business Cloud
Moxie + Google Sheets + WhatsApp Business Cloud: When a new form submission is created in Moxie, the data is added to a Google Sheet. Then, a personalized follow-up message is sent via WhatsApp Business Cloud.
WhatsApp Business Cloud + Moxie + Zendesk: When a new message is received in WhatsApp Business Cloud, a contact is created in Moxie. Then, a new ticket is created in Zendesk and linked to the Moxie contact.
Moxie and WhatsApp Business Cloud integration alternatives
About Moxie
Use Moxie in Latenode to automate data entry and validation workflows. Pull data from multiple sources, use Moxie to clean and standardize it, then push the refined data to your databases or apps. Benefit from Latenode's visual editor and scalable architecture to handle large datasets efficiently without code.
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About WhatsApp Business Cloud
Use WhatsApp Business Cloud in Latenode for automated messaging workflows. Send personalized updates, order confirmations, or support replies. Integrate it with your CRM, e-commerce platform, or database. Automate routing and customize messages with Latenode's visual editor and JavaScript support for flexible, scalable communication.
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FAQ Moxie and WhatsApp Business Cloud
How can I connect my Moxie account to WhatsApp Business Cloud using Latenode?
To connect your Moxie account to WhatsApp Business Cloud on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Moxie and click on "Connect".
- Authenticate your Moxie and WhatsApp Business Cloud accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically send WhatsApp Business Cloud messages upon new Moxie tickets?
Yes, you can! Latenode allows you to trigger WhatsApp Business Cloud messages when a new ticket is created in Moxie, improving response times and customer satisfaction.
What types of tasks can I perform by integrating Moxie with WhatsApp Business Cloud?
Integrating Moxie with WhatsApp Business Cloud allows you to perform various tasks, including:
- Automatically create Moxie tickets from WhatsApp Business Cloud messages.
- Send survey requests via WhatsApp Business Cloud after Moxie ticket closure.
- Update Moxie ticket status based on WhatsApp Business Cloud interactions.
- Log WhatsApp Business Cloud conversations as notes in Moxie tickets.
- Route urgent WhatsApp Business Cloud inquiries to specific Moxie agents.
How can I customize my Moxie + WhatsApp integration in Latenode?
Latenode offers JavaScript and AI blocks for custom logic, allowing you to tailor your Moxie and WhatsApp Business Cloud workflows to your specific needs.
Are there any limitations to the Moxie and WhatsApp Business Cloud integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by WhatsApp Business Cloud API may affect high-volume messaging.
- Advanced Moxie features may require specific API permissions and plan upgrades.
- Complex data transformations might necessitate custom JavaScript coding.