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Automatically transcribe customer service calls from NetSuite using Google Cloud Speech-To-Text. Latenode's visual editor makes it easier to analyze call data and extract insights with AI, plus scale affordably as call volumes grow using execution-based pricing.
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Create a New Scenario to Connect NetSuite and Google Cloud Speech-To-Text
In the workspace, click the โCreate New Scenarioโ button.
Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a NetSuite, triggered by another scenario, or executed manually (for testing purposes). In most cases, NetSuite or Google Cloud Speech-To-Text will be your first step. To do this, click "Choose an app," find NetSuite or Google Cloud Speech-To-Text, and select the appropriate trigger to start the scenario.
Add the NetSuite Node
Select the NetSuite node from the app selection panel on the right.
NetSuite
Configure the NetSuite
Click on the NetSuite node to configure it. You can modify the NetSuite URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Google Cloud Speech-To-Text Node
Next, click the plus (+) icon on the NetSuite node, select Google Cloud Speech-To-Text from the list of available apps, and choose the action you need from the list of nodes within Google Cloud Speech-To-Text.
NetSuite
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Google Cloud Speech-To-Text
Authenticate Google Cloud Speech-To-Text
Now, click the Google Cloud Speech-To-Text node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Google Cloud Speech-To-Text settings. Authentication allows you to use Google Cloud Speech-To-Text through Latenode.
Configure the NetSuite and Google Cloud Speech-To-Text Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the NetSuite and Google Cloud Speech-To-Text Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Google Cloud Speech-To-Text
Trigger on Webhook
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NetSuite
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring NetSuite, Google Cloud Speech-To-Text, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the NetSuite and Google Cloud Speech-To-Text integration works as expected. Depending on your setup, data should flow between NetSuite and Google Cloud Speech-To-Text (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
NetSuite + Google Cloud Speech-To-Text + Slack: When a new record is created or updated in NetSuite, indicating a customer service call, the audio file associated with the record is transcribed using Google Cloud Speech-To-Text. Keywords are analyzed (this step is implicit within the Speech-To-Text functionality), and if specific keywords are found, a message is sent to a designated Slack channel alerting the relevant teams.
Google Cloud Speech-To-Text + NetSuite + Zendesk: When a new audio file is saved in Google Cloud Storage representing a support voicemail, Google Cloud Speech-To-Text transcribes the audio. The transcription is then used to create a new support ticket in Zendesk. Relevant information from the voicemail, captured in the transcription, is used to populate fields in the Zendesk ticket. The new Zendesk ticket can then trigger actions in NetSuite if required, by executing a saved search.
About NetSuite
Sync NetSuite data with other apps using Latenode. Automate order processing, inventory updates, or financial reporting. Connect NetSuite to your CRM, marketing tools, or database. Use Latenode's visual editor and custom code options for precise control and scalable workflows, avoiding manual data entry and errors. Integrate complex logic easily.
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About Google Cloud Speech-To-Text
Automate audio transcription using Google Cloud Speech-To-Text within Latenode. Convert audio files to text and use the results to populate databases, trigger alerts, or analyze customer feedback. Latenode provides visual tools to manage the flow, plus code options for custom parsing or filtering. Scale voice workflows without complex coding.
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How can I connect my NetSuite account to Google Cloud Speech-To-Text using Latenode?
To connect your NetSuite account to Google Cloud Speech-To-Text on Latenode, follow these steps:
Can I transcribe customer calls to NetSuite records?
Yes, you can! Latenode's visual editor makes it easy to automate transcription and update NetSuite, improving data entry and call analysis workflows.
What types of tasks can I perform by integrating NetSuite with Google Cloud Speech-To-Text?
Integrating NetSuite with Google Cloud Speech-To-Text allows you to perform various tasks, including:
How secure is my NetSuite data when using Latenode integrations?
Latenode uses secure authentication and encryption to protect your NetSuite data during integration and workflow execution.
Are there any limitations to the NetSuite and Google Cloud Speech-To-Text integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: