Nimble and LiveChat Integration

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Automatically create or update Nimble contacts from LiveChat transcripts, ensuring sales teams have immediate context. Latenode's low-code editor and affordable execution costs make enriching your CRM data seamless and scalable.

Swap Apps

Nimble

LiveChat

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Nimble and LiveChat

Create a New Scenario to Connect Nimble and LiveChat

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Nimble, triggered by another scenario, or executed manually (for testing purposes). In most cases, Nimble or LiveChat will be your first step. To do this, click "Choose an app," find Nimble or LiveChat, and select the appropriate trigger to start the scenario.

Add the Nimble Node

Select the Nimble node from the app selection panel on the right.

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Nimble

Configure the Nimble

Click on the Nimble node to configure it. You can modify the Nimble URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Nimble

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Connect Nimble

Sign In

Run node once

Add the LiveChat Node

Next, click the plus (+) icon on the Nimble node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.

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Nimble

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LiveChat

Authenticate LiveChat

Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.

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LiveChat

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#2 LiveChat

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Connect LiveChat

Sign In

Run node once

Configure the Nimble and LiveChat Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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LiveChat Oauth 2.0

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Change

Select an action *

Select

Map

The action ID

Run node once

Set Up the Nimble and LiveChat Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Webhook response

Save and Activate the Scenario

After configuring Nimble, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Nimble and LiveChat integration works as expected. Depending on your setup, data should flow between Nimble and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Nimble and LiveChat

Nimble + LiveChat + Slack: When a new contact is created in Nimble and a new chat starts in LiveChat, a message is sent to a specified Slack channel to notify the team.

LiveChat + Nimble + Google Sheets: When a LiveChat conversation is deactivated, the transcript details and associated contact information from Nimble are added as a new row to a Google Sheet for analysis.

Nimble and LiveChat integration alternatives

About Nimble

Use Nimble within Latenode to enrich contact data and automate outreach. Update your CRM, personalize emails, and trigger follow-ups based on engagement—all visually. Latenode handles the workflow logic and scale, while Nimble provides targeted contact intelligence for smarter automation.

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

See how Latenode works

FAQ Nimble and LiveChat

How can I connect my Nimble account to LiveChat using Latenode?

To connect your Nimble account to LiveChat on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Nimble and click on "Connect".
  • Authenticate your Nimble and LiveChat accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I create Nimble contacts from new LiveChat transcripts?

Yes, you can! Latenode's visual editor makes it simple. Automatically add new contacts and enrich data, streamlining your sales process and saving valuable time.

What types of tasks can I perform by integrating Nimble with LiveChat?

Integrating Nimble with LiveChat allows you to perform various tasks, including:

  • Create new Nimble contacts from new LiveChat conversations.
  • Update Nimble contact details based on LiveChat interactions.
  • Send targeted Nimble campaigns based on LiveChat conversation tags.
  • Trigger LiveChat messages when a Nimble contact visits a specific page.
  • Log LiveChat transcripts as activities within Nimble.

How easily can I customize data mappings between Nimble and LiveChat?

Latenode provides a flexible visual interface, plus JavaScript blocks, allowing you to customize data mappings precisely to fit your needs.

Are there any limitations to the Nimble and LiveChat integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Historical LiveChat data migration requires manual setup.
  • Complex Nimble custom fields may need JavaScript for full support.
  • Rate limits apply based on your Nimble and LiveChat plans.

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