How to connect Odoo and Intercom
Create a New Scenario to Connect Odoo and Intercom
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Odoo, triggered by another scenario, or executed manually (for testing purposes). In most cases, Odoo or Intercom will be your first step. To do this, click "Choose an app," find Odoo or Intercom, and select the appropriate trigger to start the scenario.

Add the Odoo Node
Select the Odoo node from the app selection panel on the right.

Odoo
Add the Intercom Node
Next, click the plus (+) icon on the Odoo node, select Intercom from the list of available apps, and choose the action you need from the list of nodes within Intercom.

Odoo
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Intercom

Authenticate Intercom
Now, click the Intercom node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Intercom settings. Authentication allows you to use Intercom through Latenode.
Configure the Odoo and Intercom Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Odoo and Intercom Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Intercom
Trigger on Webhook
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Odoo
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Odoo, Intercom, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Odoo and Intercom integration works as expected. Depending on your setup, data should flow between Odoo and Intercom (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Odoo and Intercom
Odoo + Slack + Intercom: When a new deal is created in Odoo, send a congratulatory message to the sales team in Slack and update the contact in Intercom with deal details.
Intercom + Jira + Odoo: When a new conversation is created in Intercom, create a bug report in Jira and update the contact's record in Odoo with a link to the Jira issue.
Odoo and Intercom integration alternatives
About Odoo
Automate Odoo tasks like creating invoices or updating inventory based on triggers from other apps. Latenode lets you connect Odoo to your workflows without code, adding logic and routing data as needed. Integrate Odoo with marketing tools, payment gateways, or CRMs for streamlined processes using Latenode's visual, scalable platform.
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About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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See how Latenode works
FAQ Odoo and Intercom
How can I connect my Odoo account to Intercom using Latenode?
To connect your Odoo account to Intercom on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Odoo and click on "Connect".
- Authenticate your Odoo and Intercom accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Odoo contacts from new Intercom leads?
Yes, you can! Latenode's visual editor makes it easy to sync contact details, enriching Odoo with valuable lead data from Intercom, ensuring your CRM is always up-to-date and accurate.
What types of tasks can I perform by integrating Odoo with Intercom?
Integrating Odoo with Intercom allows you to perform various tasks, including:
- Create Odoo contacts from new Intercom leads automatically.
- Send personalized Intercom messages based on Odoo sales data.
- Update Odoo opportunities when Intercom conversations are closed.
- Trigger Odoo tasks when new Intercom conversations are created.
- Log Intercom conversations as notes in corresponding Odoo records.
HowdoIaccessadvancedcustomizationoptionsforOdooinLatenode?
Latenode offers JavaScript blocks and NPM integration, allowing you to extend Odoo's functionality with custom logic and data transformations beyond simple no-code options.
Are there any limitations to the Odoo and Intercom integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Large data transfers may impact performance depending on the Odoo plan.
- Custom Odoo modules may require specific configurations.
- Real-time updates depend on the Intercom and Odoo API rate limits.