Odoo and Intercom Integration

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Connect Odoo with Intercom to sync customer data, automate personalized support, and trigger marketing campaigns based on purchase history. Latenode's visual editor and JavaScript support allows total customization while keeping costs low with pay-by-execution pricing.

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Odoo

Intercom

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Odoo and Intercom

Create a New Scenario to Connect Odoo and Intercom

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Odoo, triggered by another scenario, or executed manually (for testing purposes). In most cases, Odoo or Intercom will be your first step. To do this, click "Choose an app," find Odoo or Intercom, and select the appropriate trigger to start the scenario.

Add the Odoo Node

Select the Odoo node from the app selection panel on the right.

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Odoo

Configure the Odoo

Click on the Odoo node to configure it. You can modify the Odoo URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Odoo

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Connect Odoo

Sign In

Run node once

Add the Intercom Node

Next, click the plus (+) icon on the Odoo node, select Intercom from the list of available apps, and choose the action you need from the list of nodes within Intercom.

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Odoo

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Intercom

Authenticate Intercom

Now, click the Intercom node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Intercom settings. Authentication allows you to use Intercom through Latenode.

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Odoo

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Intercom

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#2 Intercom

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Connection *

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Connect Intercom

Sign In

Run node once

Configure the Odoo and Intercom Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Odoo

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Intercom

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Connect Intercom

Intercom Oauth 2.0

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Change

Select an action *

Select

Map

The action ID

Run node once

Set Up the Odoo and Intercom Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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JavaScript

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Trigger on Webhook

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Webhook response

Save and Activate the Scenario

After configuring Odoo, Intercom, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Odoo and Intercom integration works as expected. Depending on your setup, data should flow between Odoo and Intercom (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Odoo and Intercom

Odoo + Slack + Intercom: When a new deal is created in Odoo, send a congratulatory message to the sales team in Slack and update the contact in Intercom with deal details.

Intercom + Jira + Odoo: When a new conversation is created in Intercom, create a bug report in Jira and update the contact's record in Odoo with a link to the Jira issue.

Odoo and Intercom integration alternatives

About Odoo

Automate Odoo tasks like creating invoices or updating inventory based on triggers from other apps. Latenode lets you connect Odoo to your workflows without code, adding logic and routing data as needed. Integrate Odoo with marketing tools, payment gateways, or CRMs for streamlined processes using Latenode's visual, scalable platform.

About Intercom

Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.

See how Latenode works

FAQ Odoo and Intercom

How can I connect my Odoo account to Intercom using Latenode?

To connect your Odoo account to Intercom on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Odoo and click on "Connect".
  • Authenticate your Odoo and Intercom accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically update Odoo contacts from new Intercom leads?

Yes, you can! Latenode's visual editor makes it easy to sync contact details, enriching Odoo with valuable lead data from Intercom, ensuring your CRM is always up-to-date and accurate.

What types of tasks can I perform by integrating Odoo with Intercom?

Integrating Odoo with Intercom allows you to perform various tasks, including:

  • Create Odoo contacts from new Intercom leads automatically.
  • Send personalized Intercom messages based on Odoo sales data.
  • Update Odoo opportunities when Intercom conversations are closed.
  • Trigger Odoo tasks when new Intercom conversations are created.
  • Log Intercom conversations as notes in corresponding Odoo records.

HowdoIaccessadvancedcustomizationoptionsforOdooinLatenode?

Latenode offers JavaScript blocks and NPM integration, allowing you to extend Odoo's functionality with custom logic and data transformations beyond simple no-code options.

Are there any limitations to the Odoo and Intercom integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Large data transfers may impact performance depending on the Odoo plan.
  • Custom Odoo modules may require specific configurations.
  • Real-time updates depend on the Intercom and Odoo API rate limits.

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