Odoo and Userback Integration

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Automatically create Userback tickets from Odoo based on product feedback or bug reports, escalating issues faster. Latenode’s visual editor and affordable pricing makes custom issue tracking simple. Resolve problems efficiently by connecting Odoo to Userback through automated workflows.

Swap Apps

Odoo

Userback

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Odoo and Userback

Create a New Scenario to Connect Odoo and Userback

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Odoo, triggered by another scenario, or executed manually (for testing purposes). In most cases, Odoo or Userback will be your first step. To do this, click "Choose an app," find Odoo or Userback, and select the appropriate trigger to start the scenario.

Add the Odoo Node

Select the Odoo node from the app selection panel on the right.

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Odoo

Configure the Odoo

Click on the Odoo node to configure it. You can modify the Odoo URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Sign In

Run node once

Add the Userback Node

Next, click the plus (+) icon on the Odoo node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.

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Userback

Authenticate Userback

Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.

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Userback

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Sign In

Run node once

Configure the Odoo and Userback Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

Run node once

Set Up the Odoo and Userback Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Odoo, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Odoo and Userback integration works as expected. Depending on your setup, data should flow between Odoo and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Odoo and Userback

Userback + Odoo + Slack: When new feedback is submitted in Userback, a task (CRM Lead) is created in Odoo, and a notification is sent to a specified Slack channel.

Userback + Google Sheets + Odoo: This workflow tracks user feedback from Userback by adding it to a Google Sheet. When feedback is updated in Userback, the corresponding row in Google Sheets is updated. The workflow does not update Odoo, as there are no appropriate triggers or actions. Instead, feedback updates in Userback will only reflect Google Sheets.

Odoo and Userback integration alternatives

About Odoo

Automate Odoo tasks like creating invoices or updating inventory based on triggers from other apps. Latenode lets you connect Odoo to your workflows without code, adding logic and routing data as needed. Integrate Odoo with marketing tools, payment gateways, or CRMs for streamlined processes using Latenode's visual, scalable platform.

About Userback

Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.

See how Latenode works

FAQ Odoo and Userback

How can I connect my Odoo account to Userback using Latenode?

To connect your Odoo account to Userback on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Odoo and click on "Connect".
  • Authenticate your Odoo and Userback accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automate feedback-triggered Odoo task creation?

Yes, you can! Latenode allows automatic Odoo task creation from new Userback feedback. Improve workflows with custom logic, AI, and JavaScript to route information intelligently.

What types of tasks can I perform by integrating Odoo with Userback?

Integrating Odoo with Userback allows you to perform various tasks, including:

  • Create new Odoo tasks from Userback feedback submissions.
  • Update Odoo project statuses based on Userback user reactions.
  • Send Userback feedback scores into Odoo for reporting.
  • Trigger Userback notifications from updated Odoo records.
  • Automatically add new Odoo contacts from Userback user details.

CanIautomaticallysyncUserbackfeedbackwithOdoo productdevelopmentplans?

Yes!LatenodeletsyoubuildcustomworkflowslinkingfeedbacktoOdoo plans,usingnocodeorJavaScriptforadvancedfilteringandautomatedupdates.

Are there any limitations to the Odoo and Userback integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex data transformations may require JavaScript knowledge.
  • Real-time synchronization depends on API availability and rate limits.
  • Custom field mapping requires careful configuration for accurate data transfer.

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