How to connect Omnisend and LiveChat
Create a New Scenario to Connect Omnisend and LiveChat
In the workspace, click the โCreate New Scenarioโ button.

Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Omnisend, triggered by another scenario, or executed manually (for testing purposes). In most cases, Omnisend or LiveChat will be your first step. To do this, click "Choose an app," find Omnisend or LiveChat, and select the appropriate trigger to start the scenario.

Add the Omnisend Node
Select the Omnisend node from the app selection panel on the right.

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Configure the Omnisend
Click on the Omnisend node to configure it. You can modify the Omnisend URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LiveChat Node
Next, click the plus (+) icon on the Omnisend node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.

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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Omnisend and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Omnisend and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donโt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Save and Activate the Scenario
After configuring Omnisend, LiveChat, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the Omnisend and LiveChat integration works as expected. Depending on your setup, data should flow between Omnisend and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Omnisend and LiveChat
Omnisend + LiveChat + Google Sheets: When a chat is deactivated in LiveChat, capture the transcript and the contact information of the user from Omnisend, then add this information as a new row in a Google Sheet for analysis.
Omnisend + LiveChat + Slack: When a new chat is initiated in LiveChat, check if the user is an Omnisend contact. If they are, send a notification to a Slack channel with the contact details to enable faster response times.
Omnisend and LiveChat integration alternatives
About Omnisend
Use Omnisend in Latenode to automate email & SMS marketing based on real-time data. Connect e-commerce platforms and CRMs, then trigger personalized campaigns. Stop overspending on rigid marketing tools. Latenode's visual editor and flexible logic create scalable automation at a fraction of the cost.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context โ all visually, and without code.
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See how Latenode works
FAQ Omnisend and LiveChat
How can I connect my Omnisend account to LiveChat using Latenode?
To connect your Omnisend account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Omnisend and click on "Connect".
- Authenticate your Omnisend and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger Omnisend campaigns from LiveChat interactions?
Yes, you can! Using Latenode, trigger personalized Omnisend campaigns based on LiveChat conversations, ensuring timely and relevant follow-ups, boosting engagement and sales.
What types of tasks can I perform by integrating Omnisend with LiveChat?
Integrating Omnisend with LiveChat allows you to perform various tasks, including:
- Adding new LiveChat users to Omnisend contact lists.
- Sending targeted Omnisend emails after a LiveChat session ends.
- Creating Omnisend segments based on LiveChat conversation tags.
- Triggering Omnisend SMS messages for urgent LiveChat support requests.
- Updating contact properties in Omnisend from LiveChat data.
Can I use JavaScript to enhance the Omnisend integration?
Yes! Latenode allows using JavaScript within your workflows, providing flexible data transformations and custom logic for Omnisend.
Are there any limitations to the Omnisend and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations might require JavaScript knowledge.
- Real-time data synchronization depends on the APIs of both services.
- Workflow execution is limited by your Latenode plan's resources.