OneSignal and LiveChat Integration

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Trigger targeted OneSignal push notifications based on LiveChat activity and custom logic—scale automated customer engagement affordably with Latenode’s execution-based pricing. Enhance flows with JavaScript.

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OneSignal

LiveChat

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect OneSignal and LiveChat

Create a New Scenario to Connect OneSignal and LiveChat

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a OneSignal, triggered by another scenario, or executed manually (for testing purposes). In most cases, OneSignal or LiveChat will be your first step. To do this, click "Choose an app," find OneSignal or LiveChat, and select the appropriate trigger to start the scenario.

Add the OneSignal Node

Select the OneSignal node from the app selection panel on the right.

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Configure the OneSignal

Click on the OneSignal node to configure it. You can modify the OneSignal URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the LiveChat Node

Next, click the plus (+) icon on the OneSignal node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.

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Authenticate LiveChat

Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.

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Configure the OneSignal and LiveChat Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

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Run node once

Set Up the OneSignal and LiveChat Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring OneSignal, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the OneSignal and LiveChat integration works as expected. Depending on your setup, data should flow between OneSignal and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect OneSignal and LiveChat

LiveChat + Shopify + OneSignal: When a chat is deactivated in LiveChat, the tags applied to the thread are checked for product names from Shopify. If a match is found, a push notification is sent via OneSignal to users who have chatted about related items, announcing the new product.

LiveChat + OneSignal + Facebook Messenger: When a LiveChat chat is deactivated, the user is offered to subscribe to updates via Facebook Messenger. If the user agrees, their contact is saved, and they're subscribed to updates via OneSignal. A confirmation message is sent to the user on Facebook Messenger.

OneSignal and LiveChat integration alternatives

About OneSignal

Use OneSignal in Latenode to automate targeted push notifications. Create flows that trigger messages based on user behavior, data changes, or scheduled events. Optimize engagement by connecting OneSignal to your CRM, analytics, and marketing tools for personalized, automated campaigns.

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

See how Latenode works

FAQ OneSignal and LiveChat

How can I connect my OneSignal account to LiveChat using Latenode?

To connect your OneSignal account to LiveChat on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select OneSignal and click on "Connect".
  • Authenticate your OneSignal and LiveChat accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I send push notifications for new LiveChat support requests?

Yes, you can! Latenode allows you to trigger OneSignal notifications upon new LiveChat requests, ensuring your team responds promptly, improving customer satisfaction with fast support.

What types of tasks can I perform by integrating OneSignal with LiveChat?

Integrating OneSignal with LiveChat allows you to perform various tasks, including:

  • Send a push notification when a new chat is assigned.
  • Update user profiles in OneSignal from LiveChat data.
  • Trigger LiveChat based on OneSignal segment activity.
  • Send targeted offers via OneSignal after a LiveChat session.
  • Log LiveChat transcripts and notifications to a database.

What OneSignal data can I access within Latenode workflows?

You can access user IDs, segments, tags, and notification delivery status. Utilize this data for personalized messaging and workflow logic.

Are there any limitations to the OneSignal and LiveChat integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Historical LiveChat data may require custom API calls.
  • Complex segmentation needs advanced Latenode logic.
  • Rate limits may apply to high-volume notification sending.

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