How to connect OpenPhone and Moxie
Create a New Scenario to Connect OpenPhone and Moxie
In the workspace, click the βCreate New Scenarioβ button.

Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a OpenPhone, triggered by another scenario, or executed manually (for testing purposes). In most cases, OpenPhone or Moxie will be your first step. To do this, click "Choose an app," find OpenPhone or Moxie, and select the appropriate trigger to start the scenario.

Add the OpenPhone Node
Select the OpenPhone node from the app selection panel on the right.

OpenPhone
Configure the OpenPhone
Click on the OpenPhone node to configure it. You can modify the OpenPhone URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Moxie Node
Next, click the plus (+) icon on the OpenPhone node, select Moxie from the list of available apps, and choose the action you need from the list of nodes within Moxie.

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Moxie
Authenticate Moxie
Now, click the Moxie node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Moxie settings. Authentication allows you to use Moxie through Latenode.
Configure the OpenPhone and Moxie Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the OpenPhone and Moxie Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donβt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Moxie
Trigger on Webhook
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OpenPhone
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring OpenPhone, Moxie, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the OpenPhone and Moxie integration works as expected. Depending on your setup, data should flow between OpenPhone and Moxie (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect OpenPhone and Moxie
OpenPhone + Moxie + Slack: When a call is missed in OpenPhone, a task is created in Moxie to follow up. A Slack message is then sent to the support team to alert them to the new task.
Moxie + OpenPhone + Zendesk: When a task is completed in Moxie, the flow searches for a contact in OpenPhone. If the contact exists, a new ticket is created in Zendesk, logging relevant call details.
OpenPhone and Moxie integration alternatives
About OpenPhone
Use OpenPhone in Latenode to automate SMS and call workflows. Log activities, trigger actions based on call outcomes, and sync data to CRMs. By using Latenode, you orchestrate OpenPhone within complex workflows, adding logic and integrations not available in OpenPhone alone. Scale customer communication using no-code tools and AI.
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About Moxie
Use Moxie in Latenode to automate data entry and validation workflows. Pull data from multiple sources, use Moxie to clean and standardize it, then push the refined data to your databases or apps. Benefit from Latenode's visual editor and scalable architecture to handle large datasets efficiently without code.
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FAQ OpenPhone and Moxie
How can I connect my OpenPhone account to Moxie using Latenode?
To connect your OpenPhone account to Moxie on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select OpenPhone and click on "Connect".
- Authenticate your OpenPhone and Moxie accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Moxie contacts from OpenPhone activity?
Yes, you can! Latenode's visual editor makes it simple to sync contact details, ensuring Moxie always has the latest info from OpenPhone interactions, improving customer service.
What types of tasks can I perform by integrating OpenPhone with Moxie?
Integrating OpenPhone with Moxie allows you to perform various tasks, including:
- Create new Moxie tickets from missed OpenPhone calls.
- Send OpenPhone SMS updates when Moxie ticket statuses change.
- Log OpenPhone call details directly into Moxie contact history.
- Trigger OpenPhone follow-up calls based on Moxie support interactions.
- Automatically update Moxie contact information from OpenPhone data.
How do I handle complex OpenPhone data within Latenode workflows?
Latenode offers powerful data transformation tools, including JavaScript blocks, to easily parse and format complex OpenPhone data for seamless integration with Moxie.
Are there any limitations to the OpenPhone and Moxie integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time sync depends on OpenPhone and Moxie API availability.
- Complex data transformations may require JavaScript knowledge.
- High volumes of data transfer might impact workflow execution time.