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How to connect Ortto and Delighted
Create a New Scenario to Connect Ortto and Delighted
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Ortto, triggered by another scenario, or executed manually (for testing purposes). In most cases, Ortto or Delighted will be your first step. To do this, click "Choose an app," find Ortto or Delighted, and select the appropriate trigger to start the scenario.
Add the Ortto Node
Select the Ortto node from the app selection panel on the right.
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Ortto
Add the Delighted Node
Next, click the plus (+) icon on the Ortto node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.
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Delighted
Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the Ortto and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Ortto and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Delighted
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Trigger on Webhook
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Ortto
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Webhook response
Save and Activate the Scenario
After configuring Ortto, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Ortto and Delighted integration works as expected. Depending on your setup, data should flow between Ortto and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Ortto and Delighted
Delighted + Ortto + Slack: When a new negative response is received in Delighted, the automation finds or creates the corresponding person in Ortto and tags them. Then, a Slack notification is sent to a designated channel to alert the team about the negative feedback.
Delighted + Ortto + Zendesk: When a new, very negative response is submitted in Delighted, the automation finds or creates the corresponding person in Ortto and creates a new Zendesk ticket to address the issue.
Ortto and Delighted integration alternatives
About Ortto
Use Ortto in Latenode to automate personalized marketing campaigns. Trigger emails, SMS, or push notifications based on real-time data from any source. Segment users and update profiles dynamically within Latenode workflows, responding instantly to behavior. Improve engagement by connecting Ortto's segmentation to your Latenode data pipelines.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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See how Latenode works
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FAQ Ortto and Delighted
How can I connect my Ortto account to Delighted using Latenode?
To connect your Ortto account to Delighted on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Ortto and click on "Connect".
- Authenticate your Ortto and Delighted accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger Ortto campaigns based on Delighted survey scores?
Yes, you can! Latenode allows you to trigger Ortto campaigns based on Delighted scores, automating personalized follow-ups and boosting customer engagement based on real-time feedback.
What types of tasks can I perform by integrating Ortto with Delighted?
Integrating Ortto with Delighted allows you to perform various tasks, including:
- Create Ortto profiles for new Delighted survey respondents.
- Update Ortto contact properties based on Delighted survey responses.
- Send personalized thank you emails via Ortto after positive Delighted surveys.
- Trigger internal notifications based on negative Delighted feedback scores.
- Segment Ortto audiences based on Delighted customer satisfaction.
How does Latenode handle Ortto data privacy regulations?
Latenode ensures secure data handling with encryption and adheres to privacy regulations, giving you full control and compliance when integrating Ortto.
Are there any limitations to the Ortto and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Ortto audience segmentation requires careful data mapping.
- Delighted survey question types must align with Ortto contact properties.
- Real-time syncing is subject to API request limits of both platforms.
