PagerDuty and Bigin by Zoho CRM Integration

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Automatically create Bigin by Zoho CRM contacts from PagerDuty incidents, ensuring timely follow-up. Latenode’s visual editor simplifies complex workflows while JavaScript support adds customization, plus affordable execution-based pricing.

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PagerDuty

Bigin by Zoho CRM

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect PagerDuty and Bigin by Zoho CRM

Create a New Scenario to Connect PagerDuty and Bigin by Zoho CRM

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a PagerDuty, triggered by another scenario, or executed manually (for testing purposes). In most cases, PagerDuty or Bigin by Zoho CRM will be your first step. To do this, click "Choose an app," find PagerDuty or Bigin by Zoho CRM, and select the appropriate trigger to start the scenario.

Add the PagerDuty Node

Select the PagerDuty node from the app selection panel on the right.

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Configure the PagerDuty

Click on the PagerDuty node to configure it. You can modify the PagerDuty URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Add the Bigin by Zoho CRM Node

Next, click the plus (+) icon on the PagerDuty node, select Bigin by Zoho CRM from the list of available apps, and choose the action you need from the list of nodes within Bigin by Zoho CRM.

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Authenticate Bigin by Zoho CRM

Now, click the Bigin by Zoho CRM node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Bigin by Zoho CRM settings. Authentication allows you to use Bigin by Zoho CRM through Latenode.

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Configure the PagerDuty and Bigin by Zoho CRM Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the PagerDuty and Bigin by Zoho CRM Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring PagerDuty, Bigin by Zoho CRM, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the PagerDuty and Bigin by Zoho CRM integration works as expected. Depending on your setup, data should flow between PagerDuty and Bigin by Zoho CRM (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect PagerDuty and Bigin by Zoho CRM

PagerDuty + Slack + Bigin by Zoho CRM: When a PagerDuty incident is resolved, a summary message is sent to a dedicated Slack channel. The message includes information about the incident and can be used to keep the sales team informed.

Bigin by Zoho CRM + Zoho Desk + PagerDuty: When a deal in Bigin by Zoho CRM reaches a critical stage, the automation checks for recent activity in Zoho Desk. If no recent activity is found, a high-priority incident is created in PagerDuty to alert the team.

PagerDuty and Bigin by Zoho CRM integration alternatives

About PagerDuty

Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.

About Bigin by Zoho CRM

Sync Bigin by Zoho CRM data with other apps in Latenode to automate deal pipelines. Update records, trigger custom actions, and route data based on deal stages. Use visual tools or code for tailored workflows. Automate lead nurturing, task creation, and reporting across your business without complex coding or high per-task costs.

See how Latenode works

FAQ PagerDuty and Bigin by Zoho CRM

How can I connect my PagerDuty account to Bigin by Zoho CRM using Latenode?

To connect your PagerDuty account to Bigin by Zoho CRM on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select PagerDuty and click on "Connect".
  • Authenticate your PagerDuty and Bigin by Zoho CRM accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Bigin contacts from new PagerDuty incidents?

Yes, you can. Latenode allows seamless creation of Bigin contacts, enriching your CRM data and improving response tracking. Customize the contact fields using our no-code editor.

What types of tasks can I perform by integrating PagerDuty with Bigin by Zoho CRM?

Integrating PagerDuty with Bigin by Zoho CRM allows you to perform various tasks, including:

  • Create new Bigin contacts when a PagerDuty incident is triggered.
  • Update existing Bigin contact details based on PagerDuty incident updates.
  • Send custom notifications to Bigin when a high-priority PagerDuty alert occurs.
  • Log PagerDuty incidents as activities within Bigin contact records.
  • Trigger automated follow-up tasks in Bigin after a PagerDuty incident resolves.

Can I use JavaScript to customize PagerDuty incident data in Latenode?

Yes, use JavaScript blocks to transform and enrich PagerDuty incident data before updating Bigin, enabling complex data handling and custom logic.

Are there any limitations to the PagerDuty and Bigin by Zoho CRM integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex data transformations may require JavaScript knowledge.
  • Rate limits imposed by PagerDuty and Bigin APIs can affect workflow execution.
  • Custom field mappings require careful configuration to ensure data accuracy.

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