How to connect PagerDuty and Bitrix24
Create a New Scenario to Connect PagerDuty and Bitrix24
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a PagerDuty, triggered by another scenario, or executed manually (for testing purposes). In most cases, PagerDuty or Bitrix24 will be your first step. To do this, click "Choose an app," find PagerDuty or Bitrix24, and select the appropriate trigger to start the scenario.

Add the PagerDuty Node
Select the PagerDuty node from the app selection panel on the right.

PagerDuty
Configure the PagerDuty
Click on the PagerDuty node to configure it. You can modify the PagerDuty URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Bitrix24 Node
Next, click the plus (+) icon on the PagerDuty node, select Bitrix24 from the list of available apps, and choose the action you need from the list of nodes within Bitrix24.

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Authenticate Bitrix24
Now, click the Bitrix24 node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Bitrix24 settings. Authentication allows you to use Bitrix24 through Latenode.
Configure the PagerDuty and Bitrix24 Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the PagerDuty and Bitrix24 Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring PagerDuty, Bitrix24, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the PagerDuty and Bitrix24 integration works as expected. Depending on your setup, data should flow between PagerDuty and Bitrix24 (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect PagerDuty and Bitrix24
PagerDuty + Bitrix24 + Slack: When a new incident is created or updated in PagerDuty, find the on-call user. Then, send a message to a dedicated Bitrix24 channel and notify the on-call team in Slack about the incident.
Bitrix24 + PagerDuty + Microsoft Teams: When a new deal is created in Bitrix24, trigger a new event in PagerDuty to alert the relevant teams. Simultaneously, send a message to a specified channel in Microsoft Teams to inform them about the newly created deal.
PagerDuty and Bitrix24 integration alternatives
About PagerDuty
Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.
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About Bitrix24
Automate Bitrix24 tasks in Latenode: update deals, manage contacts, and track tasks without manual work. Connect Bitrix24 CRM data to other apps, like email or spreadsheets, for streamlined workflows. Latenode’s visual editor and flexible code options make complex Bitrix24 automation simple and scalable, avoiding per-step fees.
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See how Latenode works
FAQ PagerDuty and Bitrix24
How can I connect my PagerDuty account to Bitrix24 using Latenode?
To connect your PagerDuty account to Bitrix24 on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select PagerDuty and click on "Connect".
- Authenticate your PagerDuty and Bitrix24 accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I create Bitrix24 tasks from new PagerDuty incidents?
Yes, you can! Latenode's visual editor makes it easy to automatically create tasks in Bitrix24 when a new incident is triggered in PagerDuty, streamlining incident management workflows.
What types of tasks can I perform by integrating PagerDuty with Bitrix24?
Integrating PagerDuty with Bitrix24 allows you to perform various tasks, including:
- Automatically creating Bitrix24 tasks for high-priority PagerDuty incidents.
- Sending Bitrix24 messages when a PagerDuty incident is acknowledged.
- Updating Bitrix24 tasks with resolution details from PagerDuty incidents.
- Triggering PagerDuty incidents from critical events tracked in Bitrix24.
- Synchronizing contact information between PagerDuty users and Bitrix24 employees.
How does Latenode handle complex PagerDuty incident escalation policies?
Latenode allows you to use JavaScript code blocks to handle complex escalation rules from PagerDuty, ensuring flexible and accurate incident routing within Bitrix24.
Are there any limitations to the PagerDuty and Bitrix24 integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical data synchronization might require custom scripting.
- Very high API request volumes might require optimization for best performance.
- Complex custom field mappings may need manual configuration initially.