PagerDuty and Delighted Integration

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Automatically trigger Delighted surveys after PagerDuty incidents are resolved. Gain instant feedback on incident response effectiveness, and customize workflows with JavaScript for complex logic – all while scaling affordably on Latenode.

Swap Apps

PagerDuty

Delighted

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect PagerDuty and Delighted

Create a New Scenario to Connect PagerDuty and Delighted

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a PagerDuty, triggered by another scenario, or executed manually (for testing purposes). In most cases, PagerDuty or Delighted will be your first step. To do this, click "Choose an app," find PagerDuty or Delighted, and select the appropriate trigger to start the scenario.

Add the PagerDuty Node

Select the PagerDuty node from the app selection panel on the right.

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PagerDuty

Configure the PagerDuty

Click on the PagerDuty node to configure it. You can modify the PagerDuty URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect PagerDuty

Sign In
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Run node once

Add the Delighted Node

Next, click the plus (+) icon on the PagerDuty node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.

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PagerDuty

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Delighted

Authenticate Delighted

Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.

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Run node once

Configure the PagerDuty and Delighted Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

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Run node once

Set Up the PagerDuty and Delighted Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring PagerDuty, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the PagerDuty and Delighted integration works as expected. Depending on your setup, data should flow between PagerDuty and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect PagerDuty and Delighted

Delighted + PagerDuty + Slack: When a new negative response is received in Delighted, trigger an incident in PagerDuty to alert the on-call team. Simultaneously, post the detailed feedback to a dedicated Slack channel for immediate visibility and discussion.

PagerDuty + Delighted + Zendesk: When a PagerDuty incident is resolved, send a customer satisfaction survey via Delighted. When a response is received, create or update a Zendesk ticket, logging the survey results and customer feedback for support and analysis.

PagerDuty and Delighted integration alternatives

About PagerDuty

Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI β€” all without per-step costs.

See how Latenode works

FAQ PagerDuty and Delighted

How can I connect my PagerDuty account to Delighted using Latenode?

To connect your PagerDuty account to Delighted on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select PagerDuty and click on "Connect".
  • Authenticate your PagerDuty and Delighted accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger PagerDuty incidents from negative Delighted feedback?

Yes, you can! Latenode enables this automation, ensuring immediate incident creation based on negative Delighted survey responses. Escalate issues and improve response times efficiently.

What types of tasks can I perform by integrating PagerDuty with Delighted?

Integrating PagerDuty with Delighted allows you to perform various tasks, including:

  • Create PagerDuty incidents based on low Delighted satisfaction scores.
  • Automatically notify responders in PagerDuty of critical Delighted feedback.
  • Update PagerDuty incidents with additional context from Delighted surveys.
  • Trigger Delighted surveys after a PagerDuty incident is resolved.
  • Analyze Delighted feedback trends to proactively address PagerDuty alerts.

How does Latenode handle PagerDuty API rate limits?

Latenode efficiently manages PagerDuty's API rate limits using built-in queueing and error handling, ensuring smooth, reliable data processing even at high volumes.

Are there any limitations to the PagerDuty and Delighted integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex JavaScript transformations may require advanced Latenode skills.
  • Initial data synchronization may take time depending on data volume.
  • Custom fields in PagerDuty and Delighted might need manual mapping.

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