PagerDuty and JustCall Integration

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Connect PagerDuty alerts to JustCall for automated call responses. Latenode's visual editor makes customizing escalation workflows easy, while JavaScript support allows fine-grained control, ensuring critical incidents are addressed instantly and affordably.

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PagerDuty

JustCall

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect PagerDuty and JustCall

Create a New Scenario to Connect PagerDuty and JustCall

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a PagerDuty, triggered by another scenario, or executed manually (for testing purposes). In most cases, PagerDuty or JustCall will be your first step. To do this, click "Choose an app," find PagerDuty or JustCall, and select the appropriate trigger to start the scenario.

Add the PagerDuty Node

Select the PagerDuty node from the app selection panel on the right.

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PagerDuty

Configure the PagerDuty

Click on the PagerDuty node to configure it. You can modify the PagerDuty URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect PagerDuty

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Run node once

Add the JustCall Node

Next, click the plus (+) icon on the PagerDuty node, select JustCall from the list of available apps, and choose the action you need from the list of nodes within JustCall.

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Authenticate JustCall

Now, click the JustCall node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your JustCall settings. Authentication allows you to use JustCall through Latenode.

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Configure the PagerDuty and JustCall Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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JustCall Oauth 2.0

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Run node once

Set Up the PagerDuty and JustCall Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring PagerDuty, JustCall, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the PagerDuty and JustCall integration works as expected. Depending on your setup, data should flow between PagerDuty and JustCall (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect PagerDuty and JustCall

PagerDuty + JustCall + Slack: When a new or updated incident occurs in PagerDuty, automatically initiate a call via JustCall to a specified contact and send a notification to a dedicated Slack channel.

JustCall + PagerDuty + Zendesk: Log missed calls in JustCall as incidents in PagerDuty if they match certain criteria, such as originating from a VIP customer. A new ticket is then created in Zendesk to track the issue.

PagerDuty and JustCall integration alternatives

About PagerDuty

Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.

About JustCall

Use JustCall in Latenode to automate call workflows: trigger calls based on CRM updates, send SMS follow-ups, and log call data. Latenode adds visual flow control, custom logic, and data enrichment missing in basic JustCall setups. Create complex, scalable call-centric processes with no-code tools and flexible JavaScript.

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FAQ PagerDuty and JustCall

How can I connect my PagerDuty account to JustCall using Latenode?

To connect your PagerDuty account to JustCall on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select PagerDuty and click on "Connect".
  • Authenticate your PagerDuty and JustCall accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically notify agents of new PagerDuty incidents via JustCall?

Yes, you can! Latenode's visual editor makes it easy to trigger JustCall SMS messages for critical PagerDuty alerts. This ensures faster response times and improved incident resolution.

What types of tasks can I perform by integrating PagerDuty with JustCall?

Integrating PagerDuty with JustCall allows you to perform various tasks, including:

  • Automatically trigger a JustCall SMS when a new PagerDuty incident is created.
  • Create a JustCall phone call when a PagerDuty incident is escalated.
  • Send incident details via JustCall to on-call team members.
  • Close PagerDuty incidents automatically when a JustCall call resolves an issue.
  • Log JustCall call outcomes as notes in PagerDuty incident timelines.

Can I customize PagerDuty notifications based on incident severity?

Yes! Latenode allows you to use conditional logic to tailor JustCall notifications. Send different alerts for high vs. low-severity PagerDuty incidents.

Are there any limitations to the PagerDuty and JustCall integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex workflows involving large datasets may require optimization.
  • Real-time updates are subject to PagerDuty and JustCall API rate limits.
  • Custom JavaScript code requires technical expertise.

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