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Connect PagerDuty alerts to Moxie to automatically trigger customer support workflows. Using Latenode's visual editor, customize responses and escalate issues seamlessly. Leverage affordable execution-based pricing to scale support without cost concerns.
Connect PagerDuty and Moxie in minutes with Latenode.
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Create a New Scenario to Connect PagerDuty and Moxie
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a PagerDuty, triggered by another scenario, or executed manually (for testing purposes). In most cases, PagerDuty or Moxie will be your first step. To do this, click "Choose an app," find PagerDuty or Moxie, and select the appropriate trigger to start the scenario.
Add the PagerDuty Node
Select the PagerDuty node from the app selection panel on the right.
PagerDuty
Configure the PagerDuty
Click on the PagerDuty node to configure it. You can modify the PagerDuty URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Moxie Node
Next, click the plus (+) icon on the PagerDuty node, select Moxie from the list of available apps, and choose the action you need from the list of nodes within Moxie.
PagerDuty
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Moxie
Authenticate Moxie
Now, click the Moxie node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Moxie settings. Authentication allows you to use Moxie through Latenode.
Configure the PagerDuty and Moxie Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the PagerDuty and Moxie Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Moxie
Trigger on Webhook
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PagerDuty
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring PagerDuty, Moxie, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the PagerDuty and Moxie integration works as expected. Depending on your setup, data should flow between PagerDuty and Moxie (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
PagerDuty + Moxie + Slack: When a new incident is created or updated in PagerDuty, a customer support session is initiated in Moxie, and a notification is sent to a specified Slack channel to alert the team.
Moxie + PagerDuty + Jira: When a Moxie support interaction escalates (represented by creating a client), a PagerDuty incident is triggered, and a corresponding Jira issue is created for the engineering team to address the underlying problem.
About PagerDuty
Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.
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About Moxie
Use Moxie in Latenode to automate data entry and validation workflows. Pull data from multiple sources, use Moxie to clean and standardize it, then push the refined data to your databases or apps. Benefit from Latenode's visual editor and scalable architecture to handle large datasets efficiently without code.
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How can I connect my PagerDuty account to Moxie using Latenode?
To connect your PagerDuty account to Moxie on Latenode, follow these steps:
Can I automatically escalate PagerDuty incidents to Moxie agents?
Yes, you can! Latenode's visual editor simplifies this. Automatically escalate critical PagerDuty incidents to Moxie for immediate agent attention, reducing response times and improving customer satisfaction.
What types of tasks can I perform by integrating PagerDuty with Moxie?
Integrating PagerDuty with Moxie allows you to perform various tasks, including:
Can I customize PagerDuty incident alerts before sending to Moxie?
Yes, using Latenode's no-code blocks or JavaScript steps, you can tailor the alert content and format before sending it to Moxie.
Are there any limitations to the PagerDuty and Moxie integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: