PagerDuty and Ortto Integration

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Connect PagerDuty to Ortto for instant customer success intervention. Latenode's visual editor makes complex alerting logic simple, and affordable execution means you only pay for what you use when critical issues arise.

Swap Apps

PagerDuty

Ortto

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect PagerDuty and Ortto

Create a New Scenario to Connect PagerDuty and Ortto

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a PagerDuty, triggered by another scenario, or executed manually (for testing purposes). In most cases, PagerDuty or Ortto will be your first step. To do this, click "Choose an app," find PagerDuty or Ortto, and select the appropriate trigger to start the scenario.

Add the PagerDuty Node

Select the PagerDuty node from the app selection panel on the right.

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PagerDuty

Configure the PagerDuty

Click on the PagerDuty node to configure it. You can modify the PagerDuty URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect PagerDuty

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Run node once

Add the Ortto Node

Next, click the plus (+) icon on the PagerDuty node, select Ortto from the list of available apps, and choose the action you need from the list of nodes within Ortto.

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Authenticate Ortto

Now, click the Ortto node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Ortto settings. Authentication allows you to use Ortto through Latenode.

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Configure the PagerDuty and Ortto Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Ortto Oauth 2.0

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Run node once

Set Up the PagerDuty and Ortto Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring PagerDuty, Ortto, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the PagerDuty and Ortto integration works as expected. Depending on your setup, data should flow between PagerDuty and Ortto (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect PagerDuty and Ortto

PagerDuty + Ortto + Slack: When a new or updated incident is created in PagerDuty, automatically create or update a person in Ortto and notify the relevant teams in Slack through a public channel message.

Ortto + PagerDuty + Microsoft Teams: When a new activity event occurs in Ortto, page the responsible team in PagerDuty and alert them on Microsoft Teams with a channel message.

PagerDuty and Ortto integration alternatives

About PagerDuty

Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.

About Ortto

Use Ortto in Latenode to automate personalized marketing campaigns. Trigger emails, SMS, or push notifications based on real-time data from any source. Segment users and update profiles dynamically within Latenode workflows, responding instantly to behavior. Improve engagement by connecting Ortto's segmentation to your Latenode data pipelines.

See how Latenode works

FAQ PagerDuty and Ortto

How can I connect my PagerDuty account to Ortto using Latenode?

To connect your PagerDuty account to Ortto on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select PagerDuty and click on "Connect".
  • Authenticate your PagerDuty and Ortto accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger Ortto campaigns based on PagerDuty incident escalations?

Yes, you can! Latenode allows you to trigger personalized Ortto campaigns when PagerDuty incidents escalate, ensuring timely communication and proactive customer support.

What types of tasks can I perform by integrating PagerDuty with Ortto?

Integrating PagerDuty with Ortto allows you to perform various tasks, including:

  • Create Ortto tasks when a PagerDuty incident is triggered.
  • Update Ortto user profiles with PagerDuty incident data.
  • Send SMS messages via Ortto for critical PagerDuty alerts.
  • Pause Ortto marketing campaigns during major PagerDuty outages.
  • Log PagerDuty incident resolution times within Ortto customer journeys.

How can I customize the PagerDuty data sent to Ortto in Latenode?

Latenode's JavaScript code blocks allow complete control over data transformation. Enrich, filter, and format PagerDuty data before sending it to Ortto.

Are there any limitations to the PagerDuty and Ortto integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex data transformations might require JavaScript coding.
  • Rate limits of PagerDuty and Ortto APIs apply to the integration.
  • Real-time synchronization depends on the PagerDuty webhook reliability.

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