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Connect PagerDuty and Zendesk to auto-escalate critical incidents. Use Latenode's visual editor to build custom rules and trigger alerts based on Zendesk ticket urgency. Scale complex incident workflows affordably and track versions.
Connect PagerDuty and Zendesk in minutes with Latenode.
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Create a New Scenario to Connect PagerDuty and Zendesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a PagerDuty, triggered by another scenario, or executed manually (for testing purposes). In most cases, PagerDuty or Zendesk will be your first step. To do this, click "Choose an app," find PagerDuty or Zendesk, and select the appropriate trigger to start the scenario.
Add the PagerDuty Node
Select the PagerDuty node from the app selection panel on the right.
PagerDuty
Configure the PagerDuty
Click on the PagerDuty node to configure it. You can modify the PagerDuty URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zendesk Node
Next, click the plus (+) icon on the PagerDuty node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.
PagerDuty
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Zendesk
Authenticate Zendesk
Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.
Configure the PagerDuty and Zendesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the PagerDuty and Zendesk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Zendesk
Trigger on Webhook
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PagerDuty
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring PagerDuty, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the PagerDuty and Zendesk integration works as expected. Depending on your setup, data should flow between PagerDuty and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
PagerDuty + Zendesk + Slack: When a high-priority incident is created in PagerDuty, a Zendesk ticket is automatically created to track the issue. A notification is then sent to a dedicated Slack channel to inform the team.
Zendesk + PagerDuty + Jira: When a Zendesk ticket is updated, check if the ticket is escalated. If it is, automatically create a PagerDuty incident to alert the on-call team and a Jira issue for the development team to investigate and resolve the underlying problem.
About PagerDuty
Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.
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About Zendesk
Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.
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How can I connect my PagerDuty account to Zendesk using Latenode?
To connect your PagerDuty account to Zendesk on Latenode, follow these steps:
Can I automatically escalate urgent Zendesk tickets to PagerDuty?
Yes, you can! Latenode’s visual editor simplifies this. Automatically notify on-call teams of critical issues instantly, reducing response times and improving customer satisfaction.
What types of tasks can I perform by integrating PagerDuty with Zendesk?
Integrating PagerDuty with Zendesk allows you to perform various tasks, including:
How can I use JavaScript with my PagerDuty automations on Latenode?
Latenode allows you to inject custom JavaScript code into your PagerDuty workflows for advanced data manipulation and logic beyond standard no-code blocks.
Are there any limitations to the PagerDuty and Zendesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: